Well I’ll start with this is now going on 3-4 months and in my last email exchange with the pit boss I believe he got mixed up and mentioned basically that they got the info I provided on my curacao casino complain I had started and that the issue is now closed. Only problem is I hadn’t thought of trying to resolve my issue through a 3rd party or even know about it. So I googled what he said and your forum popped up first.
Anyways at the very end of NOV 2020, I had been verified for cashouts on casinoextreme and went ahead and started one for around $1,000 dollars. Everything seemed good and I confirmed the info for at that time with them, and then it wasn’t. Since nothing ever got to me I tried to log back into their site and lo n behold my account is frozen. I do some digging n come to find that they need to do some extra reviews. Ok great can’t take long I had thought. Several days and nothing plus no update, I contact their support and later finally get some correspondence through email but I’m told (and this part will be especially important later, sorry for the length) but because of something I have no idea why but they need to do an investigation into my account, so it’s been closed while they do this and more importantly that my initial withdrawal request will be cancelled by them because I can’t make any changes but obviously it was now outside the time frame they state for processing them. However they will contact me when they’ve finished and let me know their decision.
Weeks go by, I had bugged them early on and got a few responses just telling me to hold tight they will get me an update with all the necessary info. With the pandemic and my situation in real life I just put it in the back of my mind and really only continued to check my email for an update from them. I can check the exact length of time, but I believe almost or over 2 months go by with not a single word, reply, question ect.
Now finally in early January I think, at abo 9:30 am they sent me an email... I will send screenshots but it very clearly and specifically states: my cashout request for $970 is now being restarted. BEFORE WE FINALIZE THIS CASHOUT I WILL NEED To REPLY WITH THE CRYpTo Acc Address id like it sent to.
That is pretty damn specific set of instructions right? Well you’d be wrong too, next email up was sent only 8 minutes after the first and without any type of response from me (obv I hadn’t even seen the email yet we’re talking nothing from them for 2 months then boom boom) and the email 8 mins after is saying HUrRaY! You’ve received your bitcoin! Congrats....
Uhhhhh well, I send a reply a day or two later when I checked my emails and noticed theirs. Asking if they could tell me where the heck they sent it and why they would without me saying anything. I’ve spent the last couple weeks trying to fig it out and can’t, they won’t respond. Finally get someone to talk to me and live support says, well I’m sure they used the address I gave for my first cashout request that was never processed 2 months ago. However the pit boss replied to my email and says, we got the information from your curacao casino complaint you posted and we responded to which you gave the details and the issue was closed...
So to end this let’s start with this, I don’t know much about crypto but even I know assuming an address you received 2 months ago is still okay when have had 0 contact with the person is a terrible idea and one nobody in crypto space anywhere would suggest doing. Second, it’s obvious by their own words they re started my withdrawal and would be waiting to send pending my reply to their email. I gave them months of time to figure their stuff out, they gave me all of 8 minutes then just fired off 970$ to wherever they thought would get it done quickest. Nearly last, I’m not even sure they are aware exactly who I am and what the circumstances are or info about my case is. I’ve now spent 3 weeks trying and have come to absolute certainty that if they sent it to the expired wallet address I had given them based on thinking the cashout would be nearly instant. Well once that was obviously not happening I never made any attempt to backup or secure that address and now I’m deff not the owner of or in possession of the keys/recovery tools to get back into it.
This is 971$ that I won, was delayed against their own admitted terms/timeframes. Waited patiently for any news and then again, a month or two later, without any warning give me 8 minutes as opposed to following their own protocol of waiting for me to respond and tell them where I’d like it sent and confirm I’m able to receive, but 8 minutes go by and they just send it to what in nearly any situation would be assumed to be and of course is a dead address that was intended for 1 time use at the time it was given 2 months before.
I don’t feel they upheld their end of things, they didn’t follow even the most basic/straightforward of their own rules. And I was never able to receive my winnings as their investigation found that I should. I would even have continued to try to work it thru with support/pit boss but Pitboss last email basically said “bunch of incorrect information, stating things that never took place, and factually wrong information that if true would have made them in right and myself wrong. So because of this that never happened and the info that you weren’t even given a tiny chance to get to us, we can obviously state that this issue is done and closed, thank you and goodbye”
I’m terribly sorry this is so long winded. I was worried/anxious about the result for weeks/months straight waiting on them to give me any type of update or notice wtf was going on. Then to slowly come to the realization that they sent my winnings to someplace I will never again even have the slightest chance of getting to, and they have completely and without question considered my case closed and they are not responsible for anything that comes for their actions and inability to follow their own in house guidelines. I have no idea what else I can do from here and am freaking out trying to fig out what the hell else I can do. With all that said I’m not exactly sure how this works, but I can say whole heartedly that I cannot put into words how grateful I will be if the team here is willing to help me try to get answers and sort this out. So thank you in advance and I’m happy to provide anything else you might think could be relevant/useful. Thank you so much and I’ve attached screenshots of the emails/responses.
Just to give a summary of attachments because I’m sure I was slightly confusing through all this...
1) confirmation of account verification and ability to do instant withdrawal now open
2) my withdrawal request was received and will be processed shortly. Pending my reply (which I did reply at the tine)
3) email stating without question my withdraw request has been declined and is cancelled and they will now need to investigate something before I can try again
4) email weeks/month later out of nowhere stating that my withdrawal is now good to go and they will be waiting for my reply in order to proceed
5) without any response from me and 8 minutes after their last email. Funds have been sent to you, congratulations.....