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Casino Days - Made successful payment but declined by casino

UNRESOLVED

Complaint Info

Disputed casino

Casino Days

Amount

₹ 2000

Posted on May 25, 2023

Made a successful payment on 7th April in the casino of 2000 inr but the casino account was not credited. Later I contacted the casino for the same but they denied payment and told me the money has not reached the casino.

They advised me to raise a chargeback with my bank and I did the same but the chargeback was rejected as the payment was successful to the merchant. I again contacted the casino via email support and live chat multiple times who asked me to provide a bank statement and I did the same.

After that, they again denied payment by asking me that the payment was credited back on 8th April and I again contacted the bank to check for this. Bank informed me the payment was never credited back. How it could be returned back when the payment was successful to the merchant,

I contacted the casino again, and they again asked me for a bank statement which I provided again, This time they denied payment by saying that payment was credited back to my account on the 23rd of April which is baseless and fraudulent.

So I am finally here to plz help me in this matter and I want my money back with a penalty as they are fraudulent they made me suffer a lot. They are big frauds

Posted on May 25, 2023

Provide me merchants statement of 7th April if I'm wrong you cheaters

AskGamblers
Posted on May 29, 2023

Dear @Iffi121,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

AskGamblers
Posted on May 29, 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on May 30, 2023

Dear Customer

Thank you for bringing this to our attention. We apologize for the inconvenience caused, please be assured that we are actively working to resolve this matter as quickly as possible,
We understand the importance of your deposit and the frustration this situation might have caused. Our team is actively investigating this matter and working along with the payment provider to identify the root cause for the delay of your deposit.

We can assure you that we are taking this matter seriously and every effort is made to rectify the situation promptly.
Thank you so much for your patience and understanding throughout this process. Resolving such issues can sometimes take more time due to the involvement of payment providers but please be assured that we are committed to finding a solution that will satisfy your needs.

We will keep you updated on the progress and provide you with any necessary updates.
In case you have any additional questions or concerns do not hesitate to reach out to us at suppor­t@c­asi­nod­ays.com and our customer service will be pleased to assist you

Posted on June 1, 2023

Issue has not been resolved yet

Posted on June 1, 2023

2 and a half months have gone I want a compensation of my deposit from casino days

AskGamblers
Posted on June 5, 2023

Dear Casino Days,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on June 5, 2023

No response has been received from casino days yet

Posted on June 5, 2023

Dear player

Please kindly note that although we received a final confirmation from the Payment Provider that no such deposit was made towards us, we still went ahead and added 2000 INR bonus funds due to the waiting time of the final resolution of your case to your player's account.

This has been done as an act of goodwill gesture from our side, and also additionally you were informed to contact your bank and check the status of your transaction with them

SS of the Provider's reply attached as well

Posted on June 5, 2023

If you have not received payment where has my payment gone then.i also provided you screenshot shot of my successful payment and my bank statement, also contacted bank who informed me that payment was successful to casinodays, and now after three months you credited my account with 2000 inr as good will ,I want the compensation of these three months so that nobody gets humiliated by your side again,payment was successful to your upi adress and if it was not your upi adress then how was that upi adress provided in deposit section of your casino ,moreover don't say you credited 2000 inr as good will ,you made me suffer alot during these 3 months mentally and financially ,I made frequent bank visits and roamed here and there for this deposit and i want compensation for these visits and for disturbing me 3 months,compensate by adding 100 times the deposit was made as you have caused me to suffer a lot.till now I have deposited and played a lot in casino and I never complained as everything was good but for my last deposit you made me suffer for three months ,so credit my account with compensation