Made a successful payment on 7th April in the casino of 2000 inr but the casino account was not credited. Later I contacted the casino for the same but they denied payment and told me the money has not reached the casino.
They advised me to raise a chargeback with my bank and I did the same but the chargeback was rejected as the payment was successful to the merchant. I again contacted the casino via email support and live chat multiple times who asked me to provide a bank statement and I did the same.
After that, they again denied payment by asking me that the payment was credited back on 8th April and I again contacted the bank to check for this. Bank informed me the payment was never credited back. How it could be returned back when the payment was successful to the merchant,
I contacted the casino again, and they again asked me for a bank statement which I provided again, This time they denied payment by saying that payment was credited back to my account on the 23rd of April which is baseless and fraudulent.
So I am finally here to plz help me in this matter and I want my money back with a penalty as they are fraudulent they made me suffer a lot. They are big frauds