I was worried that I did not put the correct details when I withdrew from casino cruise. Because of this I contacted customer service on live chat and explained my concerns, I was reassured that my payment was processed and if there was any problems then It wouldn’t show as ‘processed’ on there system, so I shouldn’t worry. I then 5 days after I received my payment confirmation email and contacted customer service via email and explained I still had not received payment, I was told that I should send screenshots of my bank history and they would send an email to the relevant department. I felt that it was a bit strange to have to go out of my way sending evidence, when it wouldn’t of hurt just to chase it up on my word as a customer, but I sent the screenshot anyway: in a hope of hurrying the process. I was then told that the relevant department would be contacted. I waited a few days and then asked for an update to which I as told that there wasn’t one and I couldn’t be given a time frame of when I would be told what was going on. I have since sent a few emails asking for updates to which I don’t even get a reply anymore. It is very worrying and I feel I may have been ripped off.