i have won in the casino after depositing me a bonus the amound of 2183 euros aproximately 2 weeks a go. i knew that the maximum cashout limit after bonus is 200 euros. i cash out the 200 euros and waiting for pending period of 72 hours. after that they return my money back sending me this e-mail.
Thank you for contacting us.
We have updated your profile with the information you have provided us.
Please be informed that your withdrawal has been reviewed and declined today due due to the fact that your account has been randomly chosen for a Verification Process.
This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions.
This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed.
Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.
However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed.
Thank you for your comprehension on the matter. For more information, please do not hesitate to contact us, we will gladly assist you.
We hope this response has adequately answered your questions. If not, please do not send another email; simply click reply on the auto reply-email you received from us and enter your comment.
after that i request another withdraw for the 200 euros and 4 day now is still in pending.
casino does not replying to my emails, and does not care.
ps. i have completed all the vertification.
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