Complaint #17
Prime Slots Casino
Cashouts delayed
9 years ago
I had placed several cashout amounts total of 3 700 in pending on Aug 11th, Aug 17th and Aug 18th.
Part of my funds placed on Aug 11th have gone to processing along with those placed on Aug 18th. However, there is one amount placed on aug 11th and several others placed on the 17th that are still in pending. The total is 1 500.
Following the 48 hours pending time I was told that accounting was closed and the chat rep. could not explain to why all the funds are not been processed.
3 chats later I was told "there is a bug with thier system" and they cannot know when the amounts will be processed. When I ask for a timeframe to know when this will be "fixed" I get rude answers (copy-paste) of "you have been informed...you will be notified".
I find it unreasonable and a breech of thier engagement (48 pending) to ask clients to just shut up, sit and wait. As a client I should have least been informed that my funds were delayed. The only reason I was know of the problem is because I kept going on chat and asking what is going on.
I have asked for an alternative solution to transfer the funds ( by check for example) I was told there is none.
I asked for a time delay to know when they would know if the problem is fixable or not. There is none.
The only response is the repetitive copy-paste from the chat rep. of "You have been informed and will be notified" and when the issue is pressed or my insatisfaction expressed then the chat rep. becomes rude and the chat turns into an argument.
They do not seem to realise that thier technical issue is not the customers problem.
I have kept every chat and screen shot of my account. I am sending just the screen shot of this pending funds. Do not hesitate to contact me for more information.
Please assist me with this situation.
Part of my funds placed on Aug 11th have gone to processing along with those placed on Aug 18th. However, there is one amount placed on aug 11th and several others placed on the 17th that are still in pending. The total is 1 500.
Following the 48 hours pending time I was told that accounting was closed and the chat rep. could not explain to why all the funds are not been processed.
3 chats later I was told "there is a bug with thier system" and they cannot know when the amounts will be processed. When I ask for a timeframe to know when this will be "fixed" I get rude answers (copy-paste) of "you have been informed...you will be notified".
I find it unreasonable and a breech of thier engagement (48 pending) to ask clients to just shut up, sit and wait. As a client I should have least been informed that my funds were delayed. The only reason I was know of the problem is because I kept going on chat and asking what is going on.
I have asked for an alternative solution to transfer the funds ( by check for example) I was told there is none.
I asked for a time delay to know when they would know if the problem is fixable or not. There is none.
The only response is the repetitive copy-paste from the chat rep. of "You have been informed and will be notified" and when the issue is pressed or my insatisfaction expressed then the chat rep. becomes rude and the chat turns into an argument.
They do not seem to realise that thier technical issue is not the customers problem.
I have kept every chat and screen shot of my account. I am sending just the screen shot of this pending funds. Do not hesitate to contact me for more information.
Please assist me with this situation.
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