Ag Awards

Box24 Casino - Withdrawal delayed

Complaint Info
Disputed casino Box24 Casino
Reason Delayed payment
Amount € 1500
Posted on July 16, 2014

Hi all,

I'm from italy and my english is not very good.

I win 1500 euro on box 24 the 30 of december 2011 and I'm still waiting.

I send my id documents 2 times and no one answer to me.

On chat the operators say that they have not received documents, after they have checked:" Oh yes sorry we have send your id documents to account manager that

had to validate them" and this for 4 times!

Today I've send my id documents again and I'm still waiting.

Few minutes ago I've found your site and I've seen thast box24 is closed!

Their site is still alive and they accept new subcriptions, how can it be?

Have I right understand that the casino is no more on business and so

I'll never had my withdrawal?

Thank you and good luck :)


Posted on January 13, 2012

Up today I'm still waiting my winnings.

Mail and chat had only one answer "we have send your inquiry to a manager you have to wait"

They told me that my id documents was approved but my withdrawal is still pendig!

Posted on January 14, 2012

Some minutes ago my withdrawal was payed, after a lot of chat and mails.

Posted on January 14, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Box24 Casino Complaints

  • 19 of 22 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 873 USD avg amount

Have trouble with Box24 Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy