Terrible miscommunication on a bonus cancellation

Hello! I got some weird situation with restar casino. I registered there made deposit of 1000 russian rubles and took bonus of 100%,so received 1000 on top of deposit.
I got very lucky on slot 300 shields and won 39385.25 RUB.ht­tp:­//w­ww.a­sk­gam­ble­rs.c­om­/up­loa­ds/­com­pla­int­-pr­oof­/pn­g-1­0-5­7c5­bda­075­28f­73e­598­b45­c4.png

I am a new player i never had big winings like that,i was very happy. After i though what maybe i can cancel bonus and take part of my winings,so i contacted support to ask
more about that. Here is original screens,all conversation is on russian,after gonna be a translation.
http:/­/ww­w.a­skg­amb­ler­s.c­om/­upl­oad­s/c­omp­lai­nt-­pro­of/­1pn­g-5­7c5­bdc­d75­28f­7cf­5e8­b45­c0.png
http:/­/ww­w.a­skg­amb­ler­s.c­om/­upl­oad­s/c­omp­lai­nt-­pro­of/­2-u­plo­ad-­75-­57c­5bd­da7­528­f7f­858­8b4­67e.png
http:/­/ww­w.a­skg­amb­ler­s.c­om/­upl­oad­s/c­omp­lai­nt-­pro­of/­3-u­plo­ad-­58-­57c­5bd­e77­528­f73­557­8b4­5fc.png

So here is translation:

Azat: How i can cancel my bonus? If its not wagered yet

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Welcome to the RSP casino! Wait please for operator..
-----------

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Operator 3 is available. Curently on the room: Operator 3, Azat.
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Operator 3: Hello! Can i please have your login?

Azat: azaaza99

Operator 3: You want to cancel your bonus?

Azat: Yes

Azat: And how much i will loose from my balance?

Operator 3: Your bonus have been successfully canceled. Please refresh the page for information update.

Azat: How much rubles i will loose?

Azat: I cant access my account

Operator 3: On your balance 0,available bonuses 0

Operator 3: Please try to login from another browser

Azat: i cant login from another browsers as well

Operator 3: please try this link : https:­//w­ww.r­ed­sta­rca­sin­o01.eu

Azat: alright it works

Azat: and where is my money?

Operator 3: We canceled only bonus

Azat: So how much rubles you cancelled?

Operator 3: Bonus

Azat: I have 0 rubles on my balance

Azat: it should be like that?

Azat: hello? why i have 0 on my balance?

Azat: Im sorry,are you here?

Operator 3: In case, if untill the wagering requirements player requesting withdraw
or transfer of funds(transfer for sports betting as well), all funds on bonus account
and received on wagering process gonna be canceled and wegering of bonus gonna be stopped.

Operator 3: We canceled your bonus

Azat: But i asked you how much money i gonna loose,and you cancelled it without answer to
my question

Operator 3: First we asked you if you wanna cancel your bonus,and after was your
question.

Operator 3: We gonna send our conversation for our support team. You will receive email in
12 hours.

Azat: Well its late now, and i think we had a miss comunication,please give me back my
balance and i gonna keep wagering my bonus.

Operator 3: We gonna send our conversation for our support team,sadly we cant make now
how it was before.

Operator 3: Please wait for our answer on email

Operator 3: Bye! And have a great day!

-------
operator 3 left the conversation
-------


After i received e-mail from redstar:
http:/­/ww­w.a­skg­amb­ler­s.c­om/­upl­oad­s/c­omp­lai­nt-­pro­of/­www­w-5­7c5­be2­d75­28f­74a­578­b46­f7.png


Translation:

Hello!

You asked us on chat to cancel your bonus,we did it.

If you cancel bonus, all funds on bonus account are cancelled as well.
We cant give you back your bonus money.

But we gonna make you a gift and you will receive bonus 6000 with wagger requirement 240000 rub(x40)


Translation:

Hello!

You asked us on chat to cancel your bonus,we did it.

If you cancel bonus, all funds on bonus account are cancelled as well.
We cant give you back your bonus money.

But we gonna make you a gift and you will receive bonus 6000 with wagger requirement 240000 rub(x40)


So how you can see on the chat converstation, dear operator 3 instead to answer to my question was hurry up to cancel my bonus.
He just gave up on me,this situation is insane! I totally got scamed cause mistake of operator.
As you can see on screen with winnings i had on balance 40211 rub and 32445 left to wagger! So it means what i had 8000 clear winnings and 32445 with wagger x1.
And what they gave me? Bonus 6000 with wagger x40? what is less 5% chances to make wagger of it.
i hope i can find the truth here! Please help me,thanks!