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Blackjack Ballroom Casino - Casino not paying me $400 I had won.

RESOLVED
Complaint Info
Disputed casino Blackjack Ballroom Casino
Reason Bonus abuse
Inactive user
Posted on May 16, 2014

Hello..The Blackjack Ballroom casino didn't pay me my $400 winnings after played with deposit bonus.Several times i had tried to contact with them but got no response from them.I am waiting from 7th February 2013 to receive my money I had won.Could You suggest me anything that what should I do to receive my winnings from them.I am totally disappointed for their behavior.Now I am sick of waiting more.Please reply me about my issue.Thanks.

Posted on March 14, 2013

The following email was sent to the player from our risk management department:

====

Hello XXXXXX,

Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details..

The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

As such, the winnings have been voided and confiscated. As a sign of good faith, your deposit will be refunded.

Kind regards,

Sally

Risk Management

Casino Rewards

====

I will forward proof over to the site admin.

Cheers

Inactive user
Posted on March 14, 2013

Thanks for your reply finally where I did n't get response from you Sally last 1 month!!!Could you please tell me what does multiple accounts really mean?I am regular depositor player into 100+ different casinos as well as your casino groups.I never ever made any multiple accounts with any casino you know as well.The mail problem caused from your support team.When I went for withdraw my winnings,they asked me for reverse withdraw bonuses then I told them I am not interested.After that I got several emails with different reverse withdraw bonuses offer but I was with my decision for withdraw.It had been 7 days that reverse withdraw bonuses offer DRAMA went for!!Finally I got a email from them that My withdraw gonna processing within 48 hours.After 48 hours I went for log into my blackjack ballroom casino account but found my account had been locked.Then I went to support for ask my issue of locked account but they could not help me to know the reason.Finally I got a email that my winnings had been voided.I replied them instantly for know the reason for voided my winnings but "NO REPLY".I already sent them more then 10 emails but got "NO REPLY".Could you Shelly please tell me why Your casino giving me bullshit?Whats the reason for blame me a fake conviction?We players from all around the world dont expect this type of behavior.I dont have any 2nd or multiple accounts with any casino of this world.I have all documents to prove I am right and Your casino is wrong.I had sent my verification documents (Passport and Bank Statements) into your email box.I kept all documents we corresponded after requested my $400 withdraw.So Please try to be fair online casino,please pay my $400 winnings after tried out 8 hours continuously hard try for win.Please remind that was no "no deposit bonus" That was deposit bonus I played with after my successful deposit.I am looking forward to solve my withdraw trouble issue.So please Sally kindly forward my winnings into my mentioned method.Thank You.

AskGamblers
Posted on March 15, 2013

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Blackjack Ballroom Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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