Sat 1/6/19 I joined Betway Casino, I set up an account, when registering my card for deposit reasons, it gave me an option to scan card, that is what I did, I was able to deposit, over several times I doeposited a total of £370.
With my deposits I won a total of £1000, I requested to withdraw the £1000, it showed it was processing.
I checked the withdrawal, it showed it was not progressing, I contacted Betway live chat, which may I add Betway customer service is appalling in how long it takes to contact anyone, they told me any winnings would not be processed due to a 'mismatch' of details, they claimed the card I deposited from only had my surname on it, not any first names, which I think is due to me scanning my card, and my account had my first names, they refunded the £370 in deposits back into my online account , they assured me on the phone that if I sent in a bank statement it would be resolved and winnings paid, I did this immediately.
A number of days later, after me trying to call everyday, they then tell me a card statement is needed, I went to my bank to ask for this, they told me a card statement does not exist for a debit card, I contact betway again to tell them this, they say without a card statement they will not pay winnings. They also have the £370 in my online account as I cannot withdraw this either.