Ag Awards

Betway Casino - Delayed withdrawal for 10+ days

Complaint Info
Disputed casino Betway Casino
Reason Delayed payment
Amount $ 5000
Inactive user
Posted on May 3, 2019

Good day. I want to complain about the casinos betway. I deposited 2000 and won 5000. when I withdrawal the winnings they requested documents. I sent the documents for verification and they were approved. For more than 10 days I hear that the information is being processed, wait, we appreciate your Patience. Specifically, when they do not pay, I sit in a chat for half an hour until I wait for the operator to respond. Then I wait when he consults with the senior and as a result I get a standard answer. Support in the casino is very low. Still waiting for my winnings...

If they don’t pay me my legit winnings I would call BETWAY a SCAM CASINO!

If they just have too many clients and that’s why withdrawal taking so long I would take my words back.

Posted on April 1, 2020

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Betway Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on April 1, 2020

Hi Pascal,
Please see the findings from our investigation:

• You registered the account in question on the 03/05/2019.
• We received communication from InstaDebit that your account you have with them was under review.
• You initiated a withdrawal of 5050.00 CAD.
• When customers request withdrawals, we complete internal reviews on accounts. In doing so, we consider any pre-withdrawal restrictions that may apply and will also adhere to the requirements of the Financial Action Task Force on Money Laundering.
• Please note: in the case of a withdrawal being made for the first time, a large withdrawal or changes being made to payment options, we may take additional security measures to ensure that you are the rightful recipient of the funds. In these instances, copies of identification documents may be required before payment can be made. These measures are in place to protect your money and your privacy and may result in a slight delay. We apologize for any inconvenience this may have caused.
• It was picked up during these checks that your account was in direct breach of our Terms and Conditions.
• The decision was then made to terminate the account, as per point 7.2.2 in our terms and conditions: https:­­//­b­e­tw­­ay.c­­o­m­/­po­­lic­­ie­s­/­terms/

Due to the fact that your account was terminated as it was in direct breach of our Terms and Conditions, we have no further action on this complaint.

The Betway team

Posted on April 2, 2020

Dear all,

Following a careful review of valid information and explanation presented by Betway Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities, and confirm casino actions according to term:

"7.2.2 Termination

Should Our investigation result in knowledge that You have violated these Terms, or engaged in any activity described in 7.1, We reserve the right to restrict or close Your account. In these instances, We will withhold the balance on Your account, up to the amount of any loss or fees incurred by Betway. Cases of Underage Gambling will be dealt with as described in section 3.2.

If you have engaged in illegal activity, Betway is under no obligation to refund to You any money that may be in Your account. In addition, Betway shall inform the relevant authorities, relevant regulatory body, sports governing bodies, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of Your identity and of any suspected unlawful, fraudulent or improper activity. You will not be allowed to open any future accounts with Us."

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

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