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Betstreak Casino - Withdrawal declined with absurd reason

RESOLVED
enschede Netherlands Message
Posted on April 20, 2018.

Hello guys,

So i am always looking for a new casino to try out on Askgamblers. I watch the new casinos section a lot and try some on them out. If the casino has a good rating il sign up and play a bit to see if i can get any luck. This time it was Betstreak.co, nice ratings, fast withdrawals, pretty okey user reviews so i gave it a try.

After a few hours of spins i won some serious money. I deposited 10 euro's and made it 500 euro! I was pretty happy i can tell you that. So i decided to cash it out. I send them the documents needed for verification and made a withdrawal request of 500 euro via trustly.

After a day i asked the guys on live chat to see if there was any news about my withdrawal. The awnser was no, i had to wait. After a long day at work i tried my luck again on this casino. I canceld the withdrawal of 500 euro and decided to play a bit till i reached 400. So i did, i clicked a few games here and there, won a bit lost a bit.

After an hour or so i couldn't load any games anymore, they all gave an error telling me that the games i tried to play where not availeble for my country. Well that's strange, i played them a few minutes ago and there was nothing wrong. I contacted live support and they told me that it maybe was a glitch and i should check it again after an hour.

I decided that this was the right time to just withdrawal the 400 euro and wait for the verification progress to be finished.

So the next day i wanted to log in again at Betstreak.co and suprisingly, my account was blocked out, i could not login. I opend op live chat again, and they told me they didn't know what was going on and that i have to email the support team of Betstreak.co. They didn't awsner me or didn't even give a notice about why my account was blocked.

After hours of waiting i get this email from them:

Hi Sir,

According to newly released netherlands regulations regarding online gambling, our gambling license forbid us from accepting bets from Netherlands citizens. Thus we have to forfeit your winnings and refund you your initial deposit.

Best Wishes,


Betstreak Support Team
[email protected]



Embark on a Winning Streak

https:­//w­ww.b­et­str­eak.co/

I think you guys will understand i feel absolutely scammed and very angry. To sum this up:
1. Askgamblers shows that the site accepts people from the Netherlands
2. When you sign up you can select the Netherlands as a country and you are welcome to gamble
3. They give you dutch deposit solutions at the bank transfer page (i could pay with my dutch online banking account ABN AMRO)
4. They accepted my dutch payment and i could play with that money i deposited
5. I could play those games for hours and days, there were no restrictions what so ever
6. AFTER i won 500 euro and did a withdrawal progress they say that dutch players are not accepted

It all feels really really really wrong here and needs to get public.
Not only i want my money back (it's 10 euro, no much but its a princible) but also think i have to right to get those winnings.

I attach some files to make it even more clear what happend here.

So the real question here is:
I won that money on the very moment the games weren't country restricted, wich means i have the right to have that money send to me. You can't just change the rules by telling me in the middle of a withdrawal that the country is blocked. Oh and by the way they dont replay about me getting my 10 euro back.

Posted on April 23, 2018.

Hi Sir,

Please understand that new regulations are implemented everyday, and time is needed for technical implementation. So if you broke the law but you are not caught, have you or have you not broke the law? This is a very delicate issue.

If you take a look at our win history, 500 euros is really a pretty small amount, and we will not haggle with you over it for days. Whats more important here now is more than you getting your winnings, more than the casino paying out the amount. It is the integrity of our casino and our license provider. Regulations cannot be bent just to accommodate his interest.

To lay it down in lay man terms. If we pay you, it means that we have accepted all bets from Netherlands for this period of time. Thus, we are in direct violation of the regulations set by our license provider. Therefore, the best way to solve this irregularity is for a confirmation from our license provider.

enschede Netherlands Message
Posted on April 23, 2018.

If you want to come over as a professional and trusted casino. You pay my wins, if your so called license company doesn't want to pay it, you pay it yourself. Since 500 euro is nothing for you.

What I find a bit weird is that a lot of complaint come from your license telling people they cheated, abused some sort of bonus and now this.

To sum it up nice and easy: it's not my fault that you let me in, accepted me as a Dutch player. Letting me play as a Dutch player. And letting me win 500 euros as a Dutch player. And you should just pay me the money.

enschede Netherlands Message
Posted on April 23, 2018.

One little thing.. So every player who signs up at your casino can get this problem? If your license provider dicides that a country is banned and you slack on the technical implementation of it? Sounds like a really trustworthy casino to me!

Posted on April 24, 2018.

We have received word from our license providers and we are allowed to proceed with your withdrawal. Your funds will be credited back into your account where you can proceed with your withdraw.

enschede Netherlands Message
Posted on April 24, 2018.

That's good news but i still only see 10 euro in my account.

enschede Netherlands Message
Posted on April 24, 2018.

I can now withdrawal the money, i will keep you guys posted if it's on my bank account.

Posted on April 25, 2018.

Hi Frank,

The withdrawal has been approved

AskGamblers
Posted on April 25, 2018.

Dear @enschede,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

enschede Netherlands Message
Posted on April 25, 2018.

Hi guys,

I'm happy that the withdrawal is accepted. I will come back here if the money is on my bank account.

enschede Netherlands Message
Posted on April 25, 2018.

Got the money on my bank thanks guys

AskGamblers
Posted on April 25, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Betstreak Casino complaints

  • 7 of 9 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,146 USD avg amount

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