Hello,
I am asking for your help with an unresolved withdrawal issue involving BC.Game. I have contacted customer support many times, but my problem remains unresolved, and I am becoming increasingly worried about my money.
My withdrawal/order ID is F-1879136461932968540, and the amount is approximately 7,000 PLN. The withdrawal was marked as successful, but the money never arrived in my bank account. I have also checked with my bank, which confirmed that the payment was not received.
At one point, BC.Game support told me that the withdrawal had failed and that the funds would be returned to my BC.Game balance within 24 hours. Later, I received different explanations, including that the payment had been confirmed as paid and that further checks were still being carried out.
On another occasion, I was told that the funds had been returned and would be credited to my BC.Game balance that day. However, I continued to receive responses saying that the team was waiting for the payment merchant and that the case was still under investigation.
I have cooperated with support and provided the requested information. I was also told that my documents were sufficient and that no additional documents were required at that stage. Despite this, I still have no clear explanation of where my money is or when it will be returned.
My support ticket number is 10169396.
I understand that payment investigations can take time, but I have received conflicting information and repeated generic responses without a final resolution. This is a significant amount of money for me, and the situation has caused me a great deal of stress.
I kindly ask AskGamblers to help me contact BC.Game and clarify what happened to my withdrawal.
The resolution I am requesting is the return of the full disputed amount to my BC.Game balance, or clear documentary proof of where the payment was sent if BC.Game maintains that it was successfully paid.
I can provide screenshots of the support conversations and other relevant evidence.
I sent them bank statements and even videos- everything.
Thank you for your time and assistance.
I sincerely hope this matter can finally be resolved.
