What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

BaoCasino - Deposits funds missing

RESOLVED
Complaint Info
Disputed casino BaoCasino
Reason Amount not credited
Amount $ 10
22Donna New South Wales Message
Posted on November 15, 2019

I already send them the neosurf voucher transaction history which is the funds been successfully processed and I dont know whats the reason for taking it so long to resolve.its been more than 2 days when I ask them about this matter.but it is so obvious that they’re not trying their best to resolve it

Posted on November 17, 2019

Dear 22DONNA,

We would like to inform you that we are already working on your deposit issue. We have transferred all the information to the appropriate department the moment you informed us.

We understand your frustration and we are sincerely sorry that it is taking a bit long. It is of utmost importance to us that the experience for our players is pleasant, as well as fair, and it's a shame that you have to wait so long.
However, in some situations not only our side is involved but the payment system as well. Currently, we are still waiting for the payment system's feedback.

We will inform you as soon as we get an update.

We hope for your kind understanding on this matter!

Warmest regards,
BAO Casino Team

Posted on November 18, 2019

Dear 22DONNA,

Unfortunately, there has still not been any update from the payment system on your case.

However, we understand that it’s a shame our player has to wait for such a long time for their deposit to be credited, and even though the delay is not our fault, we have credited your account with 50 AUD as the deposit amount + compensation for all the inconveniences caused. If the 10 AUD are credited later, please, consider them as an additional bonus from us ;)

We value our players and do everything possible to make it up to them. We hope for your understanding and will keep doing what we possibly can to avoid such situations in the future.

Warmest regards,
BAO Casino Team

AskGamblers
Posted on November 18, 2019

Dear @22Donna,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

22Donna New South Wales Message
Posted on November 18, 2019

Hi everyone first I would like to thank everyone who let themselves involve and help me all the way.i appreciated it so much.you guys full field more than I deserve and for that i am so much thrilled and get more excited to play BaoCasino over and over again without any doubt and worries.I am now in Good hands and I am surely know now that every deposit I will be making on this Casino are safe and nothing to worried about.
5 days ago My 10$ deposit funds didn’t added from them I submitteda complaint starlight way and for the past 5 days keep messaging and ask some updates pls and not getting a good result put me into thinking that I made a bad choice signing up here and deposit and lost money but just a couple hours ago I recieved email from Den one of the management at Bao casino in written. Words that they added myaccount not just 10$ but 50$ and I was like after all I the stres I felt this past few days are swept away.its just so amazing and now BaoCasino I love you and I’m gonna be faithful to you forever..😘😘😘
This casino is highly recommended

AskGamblers
Posted on November 18, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy