I have found out about this Casino a while ago and deposited a bit.
Then I won a nice amount in a Slot game. Casino asked me for a lot of documents which I all send them. They asked for:
- Front ID
- Proof of Address
- Photos of my Credit Card
- Selfie of me, my ID and a Note of paper with "Hi Bao"
I submitted ALL of these documents. Then they said they will check within 1 Hour. when i logged in again in the evening (20th of september, 18:58) I received the notice that my account is disabled. (see attached image) . Also chat wrote me: " Natalie, your account needs additional examination. Within this time your player account is closed per administration's decision."
I Submitted a complaint on Friday already but it was rejected from askgamblers team because I need to give them time to finish investigation. I totally understand this!
So I have waited until Wednesday (25th of September) then the chat told me:
"Earlier, we sent a letter to your email.
We want to inform you that your account in our casino was closed per administration's decision and the funds were confiscated. Our security system has discovered that you participated in fraudulent action (in particular, money laundering). According to the rules of our casino, we reserve the right not to process withdrawals in a case of fraudulent and illegal activities (including participation that would be in breach of the law in your local jurisdiction).
For more information refer to this link (section "Anti-Fraud Policy"): https://baocasino.com/terms-and-conditions"
Now I can not login and can not withdraw my money. I have no Idea what that means and I have just used my personal credit card to deposit and my Coinbase Account.
Please see all attachments of Chat and the notice of account closure.
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