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Almighty Vikings Casino - Banned account, unjustified fraud player accusations

Complaint Info
Disputed casino Almighty Vikings Casino
Reason Declined payment
Amount € 2515
Posted on March 1, 2016

Hello guys,

I was accused for being a fraud player.

Here are the facts.
Deposited 4 times to casino, around 600€ total.

4th time I hit 2515 € and after long wagering and playing few slots made a withdraw on 1. February.
Its been over a month, first they asked me for documents and at first everything was Ok.

Than one day I received only deposited amount without any winnings.
Winnings were taken from me.

They told me on chat that I am fraud player and thats all I could get from them.

I really do not know, what I did wrong and what kind of "fraud play" I made.

It is impossible to get any answer from them on chat or email, so I hope they will be more cooperative here on askgamblers.

Posted on March 3, 2016

Hello there,

Your account, as well, as all the accounts registered from your IP class have been marked as bonus abusive in Microgaming network.

As an addition, investigation shown us identity theft in this case.

All the evidence will be provided to AskGamblers forum, upon their request.

Your complaint cannot be treated as a regular gaming-complaint, due to illegal activities from your side.

Posted on March 3, 2016

Hello there,

What do you mean by IP class :)
Guys, I am from small country we have small IP pool, if you wanna say we had same IP address in same time that would be something.
But this is nonsense. How can big casino like almighty Vikings write something like that.
Not professional at all.

And on top of that, I stole my identity? :)
I can prove to you with any document my identity.
If needed we can have a skype live camera chat if that will solve this confusion.

"Your complaint cannot be treated as a regular gaming-complaint, due to illegal activities from your side."

In this case, only illegal activity is Vikings Casino not paying full amount.

Posted on March 7, 2016

We are still in the communication with the casino regarding the case.

Posted on March 9, 2016

As soon as the Microgaming and DataCash provide us with all the relevant evidence, it will be provided to the forum.

Posted on March 12, 2016

AskGamblers Complaints Team is still in communication with the casino management in regards of the stated 'illegal activities' accusations in the aforementioned posts.

Posted on March 19, 2016

AskGamblers Complaints Team has been provided with complete and detailed information regarding this case on behalf Almighty Vikings Casino management. We can now confirm that there are enough proofs for the existence of a bonus abuse which is considered as a clear violation of the following Almighty Vikings Casino term - "In the event that the Almighty Vikings Casino deems in its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the site or by support operators, Almighty Vikings Casino shall have the right to block or terminate your account and in such circumstances, Almighty Vikings Casino shall be under no obligation to refund to you any funds that may be in your account."

And since AskGamblers Casino Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. AskGamblers Complaints Team maintains zero tolerance towards players trying to conduct any kind of fraudulent activities, therefore this complaint is being rejected.

In case of a disagreement with the decision made by the AskGamblers Complaints Team, we encourage player to seek further assistance on this matter from the relevant licensing authority responsible for Almighty Vikings Casino.

The case is now officially closed.

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