Complaint #2 All Star Slots Casino

All Star Slots Casino- No deposit bonus and home phone problem!!!!!

By zhakinho

12 years ago

Message on forum

I got 50$ no deposit and wager it, after that i make deposit of 21 for verification purpose, then their support ask me to provide documents(id, credit card, bank statement), i send them all this things, some of them few times, they ask me for bank statement which i send them about 5 times, because first time it was without postal code, then because it is too pixaleted, after that because it was in pdf not jpeg, after all they accept my documents, main problem was my home phone number, when i register i put my old home phone number which is not in use anymore, i contact support and ask them to change my home phone number to my mobile phone number , they do that, and they contact me on my mobile phone to prove my identity, but problem is they want bill for that old home phone number which is not in use, and i dont have it, i said i made mistake and they contact me on my currently home phone number if it is necessary and i gave them link from my phone company where they can find it but they reject it, never heard and never have problem with home phone number, i give them all documents which they approve, they call me on my mobile phone and now they reject to give me 250 $ which i won , hope you can do something, if it is necessary i can send you screnshots of whatever you want, thank you very much, Zvonimir

Disputed Casino All Star Slots Casino

Reason Verification issues

Discussion

All Star Slots Casino

• Representative

12 years ago

The problem isn't just that you gave an incorrect number, we can see that you create 3 different accounts, in 3 of our casinos, on the same day, all with different phone numbers. This was no error, it was a deliberate attempt to give wrong information.

You are in clear breach of the terms, you have provided incorrect details, then when you have won from the free chip you have decided that you wish to give us the correct details.

This is not how it works, if you claim our free bonus then you adhere by our terms and conditions. It is quite simple.

Unfortunately the decision remains the winnings will be not be paid.

zhakinho

12 years ago

You make problem becasue of home phone number, i give you my currently valid phone home number, call me on that number and end of story, you call me on my mobile phone number and get all my documents

and everything was ok,right??, and after all you find way not to give me money , very nice from you.

All Star Slots Casino

• Representative

12 years ago

Unfortunately as per the terms and conditions of the casino a player must provide complete and current personal details when creating their account. As per the term below:-

12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.

http://www.allstarslots.com/Terms.aspx

We can see from your accounts across our brand that you have created several accounts all in which had different number, two of which were no longer in use and you stated had not been for a long time. We received the request to change your number four days after you created your account. Once you had already completed the wagering and had a withdraw-able balance. As you provided this number when you created the account we would need your to verify this number as per our terms of the casino.

You stated you would not be able to provide us with a bill for this number, this did break our terms in which resulted in the bonus winnings being voided on your account.

All Star Slots Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $333

Avg. Complaint Duration 7 days

Avg. Response Time 21 hours

All Star Slots Casino Complaints

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Having troubles cashing out

I Won $1000 at All Star Casino on 2/27 was verified and approved for the withdraw. On 3/6 I received a Check by FedEx for 999.99$ and on 3/7 I took it to my bank to deposit it. The teller asked me various questions and she accepted it and upon me returning home I had received and email from an Emma Louise Luckman with instruction and a tracking number. Today I got a call from the bank stating that the check was fraudulent, I called All Star and talked with a Christopher and explained what the bank said he gave me a number to call the check processor. I spoke with a Sean Stevenson and he instructed me to have the bank call him. The bank refused. I attempted to called him back to inform him the first call noanswer so I called on another phone and a woman answered and said she could not hear me then he answered and said the same and he would call me back because he had my number on his caller id. No call back yet. This is a mess and I am pissed I used my money and now that I won I have to jump through hoops to receive my money.

Resolved

$1,000

Withdrawal Problem

Made a withdrawal request about a week ago, I just received an email stating I have to submit documents for my daughter who had an account at one of their sites. They are saying only 1 account is allowed from thesame IP, we have always used our own pc's when playing, but they are saying they are linked together. They say in order ffor me to get my payout documents regarding her such as (ID, utility bills, checking accounts, credit cards, etc are needed. She does not want to send them this personal information as she no longer plays there, she had tried to get a payout some years back, but they never paid her. What can I do????

Resolved