I signed up to Maria casino on the 5th of may and was asked to provide evidence to verify myself. All was done so and then I was able to deposit. At which point on the 16th May I did so taking part in the deposit bonus which was £100 for 100% bonus of £100. This was locked in and had to be wagered to the value of £3.5k. So on I trudged. Firstly using spin spinata for a brief period. Then moving onto castle builder where I span most if not all of the required wagering. I then played a few other slots wild antics and a few others of which I cannot remember now as the account is suspended. I maybe wagered or span through another 200/300 pounds worth of spins. So at this point I had £600 I wagered until I got to a round figure. I checked the bonus and it had been fully done and the funds was withdrawalable.
So I before I went to withdraw I noticed I was asked to provide fither proof of my PayPal account of which I done. This was supplied on the same day as everything else happening 16th May.
I then spoke to the live chat team on several occasions as it was remaining on pending approval. All of which they said I had to wait for approval. Sunday comes and I am asked to provide even further evidence. A selfie with passport, more documents and proof of address. Again I obliged and sent them in Sunday and was asked to wait for an update. Today 23rd May I receive an email saying my account is suspended. I speak to live chat and they inform me it's for bonus abuse. I mean I have read the terms of this and there was no games in an exclusion list or any terms that I could see that would suggest I have done anything illI have never had an account with them and I was using my own personal devices I never at any point signed in through another device other than my phone and tablet both on mobile data not a shared wifi or anything.
I have asked further for details and for this to be reviewed with Maria. I received a generic response of this won't be re-reviewed and our team have come to this decision. Only my deposit will be refunded.
So the goal I had in there is £600 including initial deposit. So £500 of winnings.