I joined grande vegas since 10 november 2015
then I play slots with bonus aladins wishes no deposite $ 50 and I had won $ 250
I handed over some documents such as passports and holding ID .
without telling me they had closed my account ,
I panic , I contacted the casino support via email and they said:
Dear chux ,
Thank you for your email .
Your account 's details are held in a negative database , perhaps you have had some issues at another online merchant .
Due to this information we are Unable to allow an account to be held with your details.
Should you require any further information or assistance, please feel free to contact us anytime via phone , e - mail or Chat with us .
Yours Sincerely ,
Toll Free: 1 866-888-5833
I really do not understand them just close my account.