Ag Awards
Notifications
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

888 Casino - Account blocked with no explanation provided!

UNRESOLVED
Glos2017 United Kingdom Message
Posted on 03 January 2017

I'm really annoyed with 888 casino -from looking at this site there seems to be alot of instances of 888 doing this but baically I had tried to log into my 888 casino account yesterday and receive a message advising that my account is temporarily disabled. I had used the site for about 6 months with no issue and now have this to deal with.... I think the issue stems from making £3000 or so withdrawals - funnily enough there was no issue with them accepting my deposits in the first place. Presumably the withdrawals are on hold whilst my account is disabled.

I have sent a query on this via the online help function but have not received a response yet. I have also contacted customer services via the phone number they provide in the meantime - which was completely pointless as they offer no assistance except for advising to email them.

My issue is that I am really disappointed that 888 have disabled my account with no explanation via email prior to doing this. I work for an insurance company and for example could never imagine a situation where we would take away cover from a policyholder without at least advising them first! This has put me off using 888 in the future, i have been using a number of gambling sites for many years and have never had a problem like this before. Any minor problems I have had with other gambling companies have been quickly and efficiently rectified via online chat in a matter of minutes so it is extremely frustrating to have to waste my time on a pointless phone call and typing an email to them. The customer service and communication has been the poorest i have experienced.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy