Applying non-existing terms to delay payment

I had played into limo play casino yesterday after deposit $20.I had played many games all are slots and decided to withdraw when my balances was $70.So, I had requested withdraw $70 from my casino account.5 minutes later they processed $20 which was my deposited amount and told me I have violated their terms which was not cleared to me.After that I wanted to login but found my account is locked!Now I can't login to casino and not able to chat with support to know what actually happened.I also want evidence what terms I had violated during play.Please help me askgamblers team.Thank you

Dear Sirs, I'd like to raise this issue and make it public since they have confiscated my legitimate winnings. OK, let me explain the situation in details. I have an account with them as player & affiliate. I was allowed to play there since they accepted my deposits and cashouts. No issues, since the one day I won substantial amount of 11,038.73 EUR (screen attached with all transactions). Like before, I asked my withdrawals on chat and they said: "Support Agent 04:34:33 pm We are sorry for the delay, but because of technical problems we aren't able to process your withdrawal at the moment, please wait. Try one more time in an hour" After about one hour, I contacted them once again, and got reply: Support Agent Wed, 07/12/17 05:15:19 pm Europe/Warsaw Hello. How may I help you? Adrian S. 05:15:27 pm Hello again I have requested my withdrawal and waiting for processing 11,038.73 EUR via Neteller 05:16:48 pm Could you please process the payment 05:18:49 pm Are you there? 05:20:23 pm Support Agent 2 05:20:47 pm Yes Your win was confiscated due to the breach of our rules 05:21:01 pm «Affiliate accounts may not partake in gaming activity, the casino can confiscate funds for any affiliate accounts with gaming activity at its sole discretion». Adrian S. 05:21:09 pm What?! It has not been mentioned in the T&C, furthermore I was playing with my deposit Secondly. one week ago I played and won some money and you paid it knowing that I'm your affiliate 05:22:10 pm I have all screens T&C, transactions, balances, deposits, etc. Then you should not accept any deposit from me Accpeting my deposit you accept my participation the game OK, If you are not going to pay, I will blacklist all the casinos from your company (DIREX) 05:25:13 pm and make a big topic in Gambling Conferences, Portals and Partneting Companies I cannot accpet such behaviour First time I have encountered such unfair attempt 05:26:29 pm One week ago my winnings was accepted and paid, today not..?! 05:27:51 pm So, let me know once again if you want to solve this issue now, or I will have to take other actions 05:28:42 pm engaging other people and portals like AskGamblers, and my contacts in Malta amongst affiliates... Support Agent 2 05:31:33 pm The deposits are automatic and we cannot follow every deposit from our players and affiliates. This is the responsibility of the person to follow the rules of the casino. Adrian S. 05:32:06 pm No, but you have paid me week ago and all was fine when I was chattinng I told I'm affiliate The only reason you don't want to pay is substantial amount I will not agrree on it, gonna make it public to blacklist all casinos from the owner 05:33:28 pm Thats not fair... since all affiliates who play with their deposits / commission should be refunded !!!!!!! Refund all commission and deposits for all affiliates who lost their money 05:35:05 pm because they couldn't play and win !!! losing money is ok and accpetable, but not winning? Support Agent 2 05:36:54 pm We will look into this issue once again. I will transfer your request to higher management. And tomorrow you will be contacted via e-mail. Adrian S. 05:37:51 pm Please take it very seriously, since I have no time to fight on this topic long Support Agent 2 05:38:20 pm We sure take our reputation and players seriously. I hope we will come to a mutual understanding! Adrian S. 05:38:30 pm I'm honest and reliable and want to be treated the same way I'm saving this chat to further action Support Agent 2 05:39:47 pm Sure, this is your right. You will be contacted tomorrow by the e-mail. Hopefully the situation will be fixed! Adrian S. 05:40:09 pm Thank you for understanding. Talk to you soon. The next day: ZERO contact, ZERO email, nothing.... So, I decied to contact them once again via Live Chat: Support Agent 2 Thu, 07/13/17 04:21:43 pm Europe/Warsaw Hello. How may I help you? Adrian S. 04:22:03 pm Hello I'm contacting you once again regarding my withdrawal request I expected to get any response from you via emai 04:23:14 pm I'm going to escalate the issue Support Agent 2 04:24:24 pm Minute, will check As you already told, your funds was confiscated due you broke our rules. 04:27:38 pm Adrian S. 04:28:04 pm I told you yesterday, you have accepted my deposit and I was played Second thing, I did deposit week ago won and you paid me In this case, you have to refund all deposits and commission to all affiliates who played and lost money... Right? 04:29:01 pm Because there were not allowed to play and win? I have many friends (already your affiliates ) I want to raise this topic Support Agent 2 04:31:03 pm Affiliates aren't supposed to play. Deposit's not checked for affiliate you or not. That is your responsibility only not to breach our rules. That's the last decision of our administration Summary: they allowed me play, make deposits, win money till the moment I won 11k euro! What a SCAM casino. I will not leave it as it is. @AskGamblers, please warn the casino owners. Ask for paying or ban all the brands since they have perform unethica behaviour.

Hi. I've been a member of Limoplay casino for over a year and made several deposits and withdrawals. On 30/4 I deposited 0.1 BTC and received no bonuses. I ran my balance to 0.3 BTC by playing Pontoon blackjack and requested a withdrawal. To my great astonishment I received this message next day: Dear Player! We would like to inform you that your winning was confiscated and your account was closed. The reason is in breaching the following points of the casino rules. The link is attached: https://www.limoplay.com/terms-and-conditions LimoPlay Terms and Conditions www.limoplay.com Terms and Conditions . The Terms and Conditions stipulated below are effective as of May 26, 2014.Before using the website WEB SITE, please read Terms and Conditions ... -participating in any type of collusion with other players -providing incorrect registration data -development of strategies aimed at gaining of unfair winnings -fraudulent actions against other online casinos or payment providers - creating two or more accounts - other types of cheating Thanks for understanding! Best regards, LimoPlay Casino Support Live chat refused to clarify what I had done wrong. To be fair he couldn't have done that. After all my account is fully confirmed and I only played with my own money.

On April 3rd I deposited 0.4 BTC and was given a 50% bonus. I played a slot, playing the same stake all the way through and was lucky enough to complete the wagering with a deposit. I then asked for a withdrawal of my funds. I was then sent an email from Limoplaysaying that they were voiding the bonus and the winnings. Upon reviewing the email that they sent to me, I think I had a bonus ratio of higher than 50% which is why they voided my win. However, after voiding my winnings they are also confiscating my deposit, which, to me, is unheard of. So, Askgamblers, could you mediate with Limoplay please, not about the voided winnings, but my confiscated deposit. If they can start confiscating deposits at will, with no reason (they refuse to tell me why they are keeping it), then this is very worrying for a casino represented on your site. I look forward to hearing from you.

06.03.17 I made my first deposit (amount $20) in limoplay.com casino with my Neteller e-wallet account. I was playing in this casino for a few days. I played European roulette, betting straght to singlt number from $1 to $5 (which is allowed by Terms & Conditions of this casino). I also played in several slots betting no more than $1 on one spin. (which is also allowed by Terms & Conditions of this casino). As a result, the total amount of my winnings in this casino was $340.50. 09.03.17 I uploaded all the required documents in my casino account and made a withdrawal request of my winnings. A few days after that my account in this casino was turned off. Support of this casino is not responding on my e-mails. I hope that you will help me to resolve this situation.

2 days ago I was gambling on this site and once I was done I logged out. The next day I logged back in to withdraw my winnings only to find that I wasn't able to. I checked my account history and saw that my deposit of 175mBTC had processed but under that was a pending deposit of another 175mBTC which I had not sent myself. I then went to the support agent only for the person to "close your (my) account for investigation" and that it would take a day for the review. I then received an email stating my account was locked ultimately due to fraud. I hadn't done anything wrong in this situation now I am being denied my winnings I have earned all because this support agent took matters into their own hands and disabled my account with clearly no intentions of looking into my problem and trying to fix it. When checking the evidence and the situation, it clearly seems odd that I would send 2 deposits of 175mBTC exactly and that if I were doing anything "fraudulent" I would not go straight to the live chat for assistance. I even offered the simple solution of sending the pending fee from the address it was suppose to be sent from. Attached will be the transcript of all of this and several other photos to support my claim. I was also logged out of my account before I was able to screenshot the "Pending transaction". The photos uploaded are of the transcript with the support agent, my account disabled, the email saying my account is disabled because of fraud and the confirmed 175mBTC on Blockchain. Thank you in advance.

Hi, I have tried speaking to the casino to no avail. I have lost my purse including a few of the cards on my profile.. In order to make another deposit I need my lost ones removed as "max number of cards has been reached" and they are saying it is not possible.. Although every other casino can do it. All I want is for them to be removed so I can carry on playing

So I joined Limoplay and had been regularly depositing and playing there for a few weeks when I checked out the promotions page and discovered they have Tuesday free spins for depositing $20 or more and wagering it. The promo page very clearly states in numbered order the process to follow to claim the spins which I've cut pasted directly from their site: FREE SPINS TUESDAY Every Tuesday is your chance to spin and win because we’re offering our players 25 FREE Spins on the games FruitZen and Bomanji by just following these simple instructions: 1.Make a deposit of at least $/€/£20 or 1,500 RUB or 0.2 BTC. 2. Wager at least the same amount. 3. That’s it! You have just earned 25 FREE Spins on the games FruitZen and Bomanji which you can claim after contacting us here. Every Tuesday LimoPlay Casino is going to let you spin in luxury, so hop on in and go for the win! Click Here for the Promotion’s Terms & Conditions So I follow said instructions of depositing, then wagering, then I contact support as listed as the third thing to do to claim the spins. Now, I'm not quite sure how to explain what happened next as I am stiil speechless so I will cut/paste my conversation with support so as you are able to see for yourselves: Operator: Support Service 21:07 Your Question: 21:07 Please wait and one of our operators will be with you shortly. 21:07 LimoPlay - Chat: Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь? 21:07 You are now chatting with LimoPlay - Chat 21:08 Aaron Lilley: Hi, I just wanted to claim the Tuesday free spins bonus okease 21:08 Aaron Lilley: *please 21:08 LimoPlay - Chat: Please, wait a moment I'll check it. 21:09 Aaron Lilley: no problem 21:13 LimoPlay - Chat: Sorry, we can't add you this bonus 21:13 LimoPlay - Chat: because Account has insufficient funds. 21:14 LimoPlay - Chat: You lost your money 21:14 Aaron Lilley: I thought I had to deposit and wager the money as it says in the promo? 21:15 Aaron Lilley: Make a deposit of at least $/€/£20 or 1,500 RUB or 0.2 BTC. Wager at least the same amount. That’s it! You have just earned 25 FREE Spins on the games FruitZen and Bomanji which you can claim after contacting us here. 21:15 LimoPlay - Chat: But bonus wasn't added 21:15 Aaron Lilley: that's all it says 21:15 LimoPlay - Chat: You can see it in bonus history 21:16 Aaron Lilley: what bonus? 21:16 LimoPlay - Chat: You make deposit and need to contact support 21:16 Aaron Lilley: but it says you need to wager it first 21:16 LimoPlay - Chat: than we can add bonus manually 21:17 LimoPlay - Chat: Yes, but when bonus is added 21:19 Aaron Lilley: I'm sorry, I do not understand what bonus you are speaking of? The promo says deposit $20, wager it, contact support to get free spins. What bonus are you talking about? 21:20 LimoPlay - Chat: We say about freespins Thuesday 21:21 LimoPlay - Chat: Before you wager, you need to contact support 21:22 LimoPlay - Chat: We add you bonus and than you play and make wager 21:23 Aaron Lilley: ok. but it does not say this anywhere in the promotion, it says to contact you after it has been wagered 21:24 LimoPlay - Chat: Can you send a link where it is written 21:24 LimoPlay - Chat: please 21:25 Aaron Lilley: https://www.limoplay.com/promotions/free-spins-tuesday 21:26 LimoPlay - Chat: But here it isn't written that you need to wager and than get a bonus 21:27 Aaron Lilley: yes, it says 1. Make a deposit of at least $/€/£20 or 1,500 RUB or 0.2 BTC. 2. Wager at least the same amount. 3. That’s it! You have just earned 25 FREE Spins on the games FruitZen and Bomanji which you can claim after contacting us here. 21:28 Aaron Lilley: number 2 says wager the amount, number 3 says contact you to claim spins 21:28 LimoPlay - Chat: Before you wager, you need to contact support, we add you bonus and than you play and make wager 21:29 Aaron Lilley: it doesn't say that mate. 21:29 Aaron Lilley: 2 comes before 3 21:29 Aaron Lilley: it lists what to do in numerical order 21:29 Aaron Lilley: 1, 2 then 3 21:29 LimoPlay - Chat: Wager at least the same amount it means 50x 21:30 LimoPlay - Chat: as for all bonuses 21:30 LimoPlay - Chat: it does'nt mean that you need to wager 21:31 Aaron Lilley: so to get the free spins you need to deposit 20 bucks, wager it 50 times, then claim spins? 21:32 LimoPlay - Chat: You make deposit, contact support , we add bonus and you can play your freespins 21:32 Aaron Lilley: ok, maybe the promo should say that 21:33 Aaron Lilley: can you not see where it says number 2 wager that amount and then number 3 that's it, contact support to claim spins? 21:34 LimoPlay - Chat: And after you get bonus, you make wager conditions 21:34 Aaron Lilley: no human being would think that you need to do number 3 before number 2 21:37 LimoPlay - Chat: Do you have any questions? 21:38 Aaron Lilley: Yes, please don't take offence but I'm not sure you are understanding the point I am trying to make 21:39 Aaron Lilley: your promo lists, in order, what steps to take to get free spins 21:39 Aaron Lilley: it very clearly at number 3 says to contact support to claim the spins, however, 21:39 LimoPlay - Chat: It isn't steps 21:40 Aaron Lilley: this is AFTER number 2 21:40 LimoPlay - Chat: There is just information 21:40 Aaron Lilley: listed in order 1, 2 ,3 21:46 LimoPlay - Chat: Do you have any questions 21:47 LimoPlay - Chat: We send your request to development department So as you can see, we are clearly debating the merits of a casino giving a numbered list , 1,2,3, of instructions on how to claim a promo, and then not being able to comprehend the logic behind counting, which I wiuld have thought was fairly imperative for a casino.

10 Euro Deposit via Sofort has not been credited. Customer service reaction was not friendly. I even had to send a screenshot from my account to verify the deposit. But it still is not credited. I really do not understand this as Sofort always worked so far at every casino.

I signed up in Jan and deposited without realising they don't allow uk players. I have since deposited and now found that uk players can't play with real money yet they have taken over £800 from me. Chat were no help and have escalated it to a manager who I'm still waiting to hear from.