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888 Casino - Account temporary disabled right after requesting a withdrawal

Complaint Info
Disputed casino 888 Casino
Reason Account closure
Amount £ 600
Posted on March 28, 2015

Basically I opened an account today with 888casino, I played merely 1 type of game, the Genie slot.

I used the 88 free play bet, i accumulated enough to use 15 pounds real cash award.

Using this i managed to get my account up over 600 pounds and I passed the withdraw cash limiter.

So i reviewed my account in my account*
and I Decided to withdraw 600 and leave around 50-60 in the account, I also gave them my driving licence i.D number before i asked for a withdrawel and it said it was accepted.

So i then checked history and it said withdrawl processing, I went back to the slot and used my remaining funds 50-60 pounds.

I then recieved an email regarding my withdrawal saying it was in process just confirming what I had already visually looked at.

20 minutes later I thought to check how long this process takes to be recieved within my bank account, I noticed it said 8 days, so I went back onto my 888casino account and Boom....

Temporarily disabled. No reason. No Email. Nothing.

I think this is disgusting and im confused on the matter, I have emailed theyre support throught the contact us with full account details asking for help and a resolve on the matter.

Posted on March 23, 2015

Hi Conroy1988,
We would very much like to help resolve this issue with you.
Please give us your 888casino username so we can check your specific issue and take care of it as soon as possible,
thank you for your patience,
888casino team.

Posted on March 23, 2015

We send to the casino necessary information.

Posted on March 23, 2015

Sorry for the late response, I was awaiting further information.

My account for some unkown reason is now working..HOWEVER, I am now faced with some new information upon asking the live casino888 help chat for a check on my withdraw status, as it was showing up blank for me in the "cashier" history.

I spoke to another rep, who in the end when I challenged what seemed to be a complete roundabout of rubbish decided that it would be amazing to just cut me off.

This is the full chat log.

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Tacha'

Tacha: Hi Daniel, this is Tacha from 888casino; thanks for chatting with me.
I noticed you are in the cashier, let's get you playing......
you: Hi Tacha, can you please check the status of my withdrawel, as the status is coming up blank for me, Confimation 194939275333
you: ?
Tacha: You w ill need to deposit before that cashout is process
you: er....why?
Tacha: You need to deposit before you can cashout
you: I confirmed with another help rep, that I needed to bet in over 400 pounds when i was at 100, so that i could cash out, I hit 600, and it showed available to withdraw...so why now do I need to all of a sudden deposit....
Tacha: You need to wager the bonus and make a deposit in order to cashout
you: That is NOT what i was told in the beginning, so I've been lied to, why then do I have an email here saying that my withdraw is being processed.
Tacha: You can leave the cashout if there is a problem they will send an email to you but that is the procedure
you: I have emails here stating congratulations on my amazing* winnings and that my withdrawel of 600 is now being processed , which will take 3 business days ...I then have another email that says " we can confirm that we have no recieved and verified my i.D" and states any waiting withdrawals can now be processed.
Tacha: ok
Tacha: Daniel you can leave the cashout
Tacha: Is there anything else I can assist you with
you: There is nothing that states that i "MUST" make a deposit. I used the 88 free bet, then I used the £15 bets. when i hit 100 pounds, I was instructed that i needed to bet another 450 in. I did this, and reached £600.
Tacha: ok no problem
Tacha: You cashout is in process in your account
you: I put through for a withdrawal to my bank, and not any time during this process, or after, was what you said about depositing mentioned. So can you please check and make sure...because what you are saying makes no sense.
Tacha: I hope I have been helpful to you . Should you require further assistance please feel free to contact us again.
Chat InformationChat session has been terminated by the site operator.

at NO time was I told or made aware that I needed to deposit, I was informed that i must bet in another 450 pounds when I was sitting at 100 pounds winnings. I did this, got to over 600, and decided to cash out 600 pounds, Now they are trying to tell me that i MUST deposit, according to "Tasha" in order to get the money that I fairly won.

What the hell gives.

Posted on March 23, 2015

Here is image proof of the conversation.

Posted on March 24, 2015

Hi all,
We believe everything is resolved by now,
Conroy1988 - can you please confirm?
888casino team.

Posted on March 27, 2015

Can you please confirm that this complaint is resolved, thank you?

Posted on March 28, 2015

I can confirm this issue was resolved successfully and payment has been made to my account,thank you for your help.

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