Ag Awards

888 Casino withdrawal timeframe

Complaint Info
Disputed casino 888 Casino
Reason Verification issues
Amount £ 1000
Posted on July 16, 2014

Hi my user name is < removed >on 888casino,

having recently requested withdrawal on an amount i won (£1000)

I was told I had to wait three days for processing, which is fair enough I thought.

However three days have passed and gone and yet my withdrawal request is still sitting without any processing or change in status since I made the request.

Withdrawal timeframes are ridiculous on this and as a depositing player it seems unfair money is quickly taken but takes goodness knows how long to transfer back into my account after I have won.

Posted on September 24, 2013

We have reviewed your most recent withdrawal request, and we can see that it has been paid to you now, so the issue seems to be resolved.

Your withdrawal was paid after the usual 3 day period. However when this falls over a weekend, a non business day for certain payment providers and processes, there may be an additional delay.

For further queries on this or any other issue please contact our support...


Posted on September 28, 2013

 Dear @lukeshep29,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on October 12, 2013

 Since we haven't received any reply from the player, can we consider this complaint solved?

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