Having recently won £2000 I was quite keen to withdraw my winnings.
However was asked to upload various id documents which wasnt a bother.
However as I used a nickname on my registration the operations department see to be having a problem in dealing with this. Despite all my documentation showing my real name and address and date of birth which is also registered on their site
Meaning that my winnings have been stuck now for a few days and it doesnt appear as if theyre going to be paid before of this.
Not quite sure what to do really, as £2000 is hardly a small win, not in my eyes anyway.
I even sent them front and back of the visa card i had used to make the payments to play.
Anyone got any suggestions on how I should go about dealing with them regarding this