Ag Awards

888 Casino - Unfair and unjustified confiscation of legitimate winnings!

Complaint Info
Disputed casino 888 Casino
Reason Declined payment
Amount £ 2475
callrob93 United Kingdom Message
Posted on June 30, 2016


My name is Robinson Callum.I opened an account with 888 on the 4th of June,2016.I sent in my ID documents for verification and I got an email saying my ID was successfully verified and stored on my account.0n 8th of June,I made a deposit of £30 which I lost.I made I another £30 deposit making it £60 in total and I withdrew £37 from my account which was paid into my bank account.On the 9th of June,I made a deposit of £2500 from my other bank card with I lost completely,then I rang 888 to make another deposit of £5000.After making a total deposit of £7500,I won another £7500 making my total account available balance £15,000.I made a withdrawal of £10,000 i.e £5000 back to the debit card I deposited £5000 from,and £5000 to my first card I make the very first deposit with.Few days later,I got an email saying I failed ID,verification which I was earlier emailed stating my verification was successful.I was asked to send in another notorized copies of previously submitted documents.I sent the document as requested and it was duly notorized by a qualified solicitor.While sending documents back and fort,888 processed my withdrawals,but not the full payment was processed.£5000 was processed as requested on to the card the deposite came from.The other withdrawal was not processed as requested,888 processed £2500 of of the second requested withdrawal unto the card it came from,and processed about £25 instead of £5000 as requested unto the first card stating security of my account for doing so.I was quite understanding and appreciative as the same time as I received the processed withdrawal on my account promptly.Then comes the wait for my notorized documents to be confirmed.After 7 days of waiting without any replies,I called 888 on the phone on 27th of June,and I spoke with a man who congratulated me on my winnings and promised to look into my account and follow up personally to make sure my winnings are processed,only to get an email from 888 today saying my account has been permanently closed for no reasons.

This is a completely shaddy practice my a casino of 888 calibre.I was really surprised by this as I literally gambled my life savings on this website which I almost lost completely but fortunes smiled my way only to be conned by 888 casino.

I will like you guys to please help me with my winnings from this fraudulent casino.I always thought 888 was a fair casino because they seem big,but it seems I was completely wrong.It is beyond me how a man can risk his live savings and got lucky only to be conned by the casino.

I hope and pray you guys help me find solution to my problem with this cheating casino.




Posted on July 4, 2016

Dear @callrob93,

Please let us know if there's some update on your issue.

Posted on July 5, 2016

Dear @callrob93,
Please contact our Operations Team directly and they can assist you further. You will find the information on our site. Look forward to assisting you.

callrob93 United Kingdom Message
Posted on July 5, 2016


I have contacted the support team,and I was told the only way to contact 888 operations team is by email which I have sent through 888 website.

I hope the restriction on my account is lifted soones so I can continue to have a good time at the casino.


callrob93 United Kingdom Message
Posted on July 6, 2016

Response (06/07/2016 09.02 PM)

Dear Robinson,

This is the Operations Team at 888casino and we are contacting you with regards to your account with username "callrob93".

With regards to your account, this has been reviewed and the decision to discontinue your membership still stands. This decision is final and has only been taken after careful consideration of all factors involved. The account will remain blocked and any money in your bank roll will not be refunded and no cashouts will be paid.

Please refrain from opening any further accounts with any site managed by Cassava Enterprises as these too will be blocked and no deposits returned.


Posted on July 7, 2016

Hi Robinson,
We are unable to comment any further. As detailed in the email you received from the Operations team, your account will remain blocked.

Posted on July 10, 2016

Unfortunately, 888 Casino didn't provide the necessary information to AskGamblers Complaints Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend a player to forward their issue directly in front of the relevant regulatory body responsible for 888 Casino. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

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