Complaint #1 77Spins Casino

Payment failed and money is now missing

By Pontus J.

5 years ago

Message on forum

I opend a account at 77spins and did a deposit. I send the money to the 77spins bitcoin adress.
The amount is 47,50€

I copied the bitcoin adress from 77spins so this is Okey but the money never came to my casino account.
And the funds is now missing at my bitcoin Wallet. So the money is now gone.

I have send some emails about this but the only reply is that they has contact the finance department about this.
Now I want to send out a warning about this casino and also be carefull with your money.
I give them one more chance to fix this.
And I Also have proof that The transaction is send to them.

Disputed Casino 77Spins Casino

Reason Refund declined

Amount €47.5

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jaob

• Sweden

5 years ago

Now has 77spins update my balance with my deposit.
So this case can be closed.

77Spins Casino

• Representative

5 years ago

Dear JAOB and AskGamblers team,

The player made his deposit on December 10th and according to the information we have in our payment system the transaction has been failed. Player contacted our customer support and provided us with payment confirmation. We have forwarded this information to the payment provider for investigation. Please note that the investigation could take up to 10 business days. We will contact the player as soon as we will have any additional information from the payment provider.

We do apologies for the delay and inconvenience caused to the player.

77Spins Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $58

Avg. Complaint Duration 2 days

Avg. Response Time 9 hours