I am a VIP player on this site, and have not received my withdrawal that I requested from May, almost 3 months ago! I would stay clear of this site and the several sister sites (Cool Cat) and others. I keep getting emails saying they are trying to find new processors to pay withdrawals, but for some reason, they have no trouble finding processors to accept deposits! only payouts. Please note email chain below; states an email to management would help, I still have not heard anything in 2 weeks.
I do apologize for all the inconveniences and I reassure you that you are a valued player. It is just that there are things that are totally out or our hands as this unprecedented delay.
I promise it is not that we don’t want to pay you or that we don’t have the money, the problem is basically that we had been hitting the processor’s limits very early in the month for 3 consecutive months. In other words, during May we hit the limits on the amount of transactions we could make on payments and the amount of money we could send out, on the third week of the month. On June, we hit those limits on the second week and the same thing happened on July. That caused that we dragged the delays of May into June and the ones from June into July and so on.
At this moment we are working on adding new processors and new processing options but it is not that simple. I know that all of this that I am explaining is not something you are interested on knowing but receiving your money. I reassure you that they are not excuses but the real reason for the current delay.
I forwarded your email directly to Management and I am really expecting that it will help,
Again, I am doing all I can to have your payment sent out and I hope to have good news for you soon.
NOTE: I am leaving in 4 minutes, so I please request you until tomorrow to have some accurate information for you.
Club Player Host
Toll Free: 1-885-648-3332 Ext. 1631
Email: clubplaye[email protected]ipsupportmanager.com
Site: Club Player
Sent: Tuesday, August 02, 2016 2:41 PM
To: clubplaye[email protected]ipsupportmanager.com
Subject: Re: Club Player check withdrawal request llisakmn
This request is from may. It is now August. This is a ridiculous amount of time. If this request is not completed today , I feel obligated to share my poor service in an online review of the casinos. This is horrible customer service , especially for a loyal player.
Sent from AOL Mobile Mail
Sent: Thu, Jul 28, 2016 08:33 PM
Subject: RE: Club Player check withdrawal request llisakmn