What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Jackpot City Casino - Not honoring a bonus as advertised for a second time in a row!

UNRESOLVED
Complaint Info
Disputed casino Jackpot City Casino
Reason Bonus not given
Posted on October 9, 2015

There is a saying that says "fool me once shame on you, fool me twice, shame on me". I'm somewhat embarrassed to think that I fell for this again. The first time this casino sent me an offer via post , they did not honour it - saying that it had expired although it had not. I submitted a complaint with you - AskGamblers - and you proceeded to investigate. The matter remained unresolved due to them not responding. Well, the same thing happened again. I received a 90% match offer in the mail and once again they are not honouring it. The first email I sent to them which was replied by a rep named Callen, said that there was no such promotion. I then responded saying that I had the promotion in my hand. Once again they denied any such promotion. Actually, they ( a rep by the name of Evelyn) suggested that I am the one mistaking them for another casino. I told them no, i was not - I had the documentation in front of me and that i would send it to them. I sent it to them 3 days ago and I have heard absolutely nothing.

AskGamblers
Posted on October 9, 2015

@llevi,
Any update considering your complaint? Thank you.

Posted on October 9, 2015

Hi…I have sent two emails to them - OCt. 1st (long with the attached promo) and then again on Oct. 2nd. Both emails are below. I have not heard a word.


Hello again


I sent this email yesterday and still have not heard anything from anyone. Is someone looking into this for me??


From: [email protected]

To: suppor­[email protected]­lay­ers­upp­ort­cen­tre.com

Subject: RE: Bonus not given [BRE20­151­001­036­80112]

Date: Thu, 1 Oct 2015 12:15:15 -0700


Thank you for your letter. I do realize that a lot of these online casinos have very similar names and can easily become mixed up by the player. I have not mixed this up as the letter clearly shows Jackpot City with my account number as I mentioned in previous emails. Please see attached.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy