Royal Ace Casino - Getting the runaround with verification and $2500 withdrawal

Lakeisha Hudson United States
posted on May 9, 2016.

I requested a amount of 2500.00 that I won 4/23/16.Prior to this I requested a withdrawal the same day and got a email stating that I have to submit form signed front and back of the credit card and any other card I used at there casino in the past.I sent in the forms in 4/25 and spoke with someone and was told that they never got any of my documents.So I sent it again that same day,after I got to speak with someone again for the second time I gotten no email from them stating that they received my requested info.So I once again refaxed my documents in but now this is the 4th time Im doing this again basically getting the back n fourth.It is 05/09 still no response at that I was the one calling them and wouldn't of found out they didn't get my information unless I called.Just terrible not a happy camper at all to tjink last year i won with them it didnt take that long for them to do this but this year

posted on May 13, 2016.

Hi fb_109­538­585­381­7825--

I'm sorry about the delays and the frustration you've been through with this.

I've looked at your account and I do see that the check has been issued and I would expect to see the tracking by mid-week, with your payment reaching you a day or so later.

I give you my word, I'll be keeping my eyes open for your tracking. As soon as I receive it, I'll report back, here.

Have a wonderful weekend,


Lakeisha Hudson United States
posted on May 14, 2016.

I hope so thank you!

posted on May 17, 2016.

Hi fb_109­538­585­381­7825--

I'm happy to be bringing good news! ;-)

Your tracking came in late in the day and I can see that your payment is set to be delivered tomorrow (Tuesday) by 10:30 AM.

Again, I apologize for the delays.

All the best,


posted on May 20, 2016.

Dear Lakeisha,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.