138 Sungame Casino - Casino refusing to payout

stevenhp United Kingdom
posted on January 1, 2014.

I have deposited a total of £4,600 (in 4 different deposits).

I have played and raised my balance by playing roulette to £5,650 which has been requested as a withdraw.

They state that all deposits are made within 24-72 hours. However, they seem to refuse to payout. They keep giving me different excuses ranging from "We've processed it, so we need to cancel it to resend it" to "It will be paid today". Alas, no payment has been made.

I have sent numerous emails, including official complaints, all of which are ignored and have not been responded too.

The casino seem to be making no attempt to actually payout my funds and keep giving wierd repsonses when questioned on live chat.

To settle:

- Please payout my £5,650 balance

stevenhp United Kingdom
posted on January 3, 2014.

Money has now been paid.

posted on January 3, 2014.

 This complaint is solved!