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10Bet Casino - Won't return my money or answer emails


Complaint Info

Disputed casino

10bet Casino


£ 50

Parkesy78 United Kingdom Message
Posted on September 3, 2018

I have been a member of 10bet for over a year i had documents verified over a year ago and have had withdrawals processed and granted before ,a week ago I deposited £50 through paypal games wouldn't even load on tablet so just withdrew my £50 again ,3 days later I get an email asking for documents again to verify account ? So I sent new documents again 2 days later I get another email saying new documents don't match my old original address ,They won't match anymore I've moved a year after I joined and there website doesn't let me amend my address I've emailed 3 more times and live chatted too no response in 2 days .I just want my £50 back and account closed

Posted on September 7, 2018


i'm sorry to read that you had such a bad experience with your Verification and the Mobile Version of the website, however as I've managed to locate your account, I will contact you via e-mail for additional clarification over the matter and your request.

Additionally, I'd like to assure you that none of the things you have described and experienced are intentional and that we always try to offer the best possible product, service and experience to our players, however we follow strict requirements & rules, intended for us to provide Safe gaming journey to our customers.

Last but not least, i'd recommend trying out our Mobile Application, which should provide you with a better and improved experience and I hope we get the chance to make everything right for you.

Parkesy78 United Kingdom Message
Posted on September 7, 2018

I have now been paid matter is resolved

Posted on September 7, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.