I have played on this site for years and won up to £800 before and had no issues withdrawing winnings. However, on the 26th September I deposited and received a bonus and started playing on slots. I wagered the full amount required in the terms and conditions and went on to win £5000. I withdrew these funds on the 26th September and they are still pending 11 days later, I sent verification documents in a week ago and received receipt of these. Every time I have contacted them for an update and to request answers as to why it is taking so long, I get the same rhetoric 'we are working hard to process it' 'you are a priority'. I cannot see any legal reason why this is taking so long, they should not be allowed to use such practice, it is extremely unprofessional and unethical.