Complaint #120
10bet Casino
10Bet Casino - Unprofessional lies regarding my payments
7 years ago
Hi there,
My greavance is with 10bet, I won, £300, then £150, went to withdraw it as usual, then realised its taking a while longer than usual, so checked my emails to see if there was a problem, found no emails from 10bet about this, so contacted them on the live chat, and was told that I needed to verify my account, bearing in mind that I had only just verified my account the year before, and nothing with my account had changed, and my card was not expired. So sent in all the relevant documents, still got no reply, so I chased them up again and they said they had sent me and email to say they had been received, but on checking found no email in my inbox or in the spam or trash, so that was a lie, I ask how long it would take in the verification process, I was told a maximum of 48 hours, then when I spoke to them again they said another 48 hours to check them, then they would get back to me, which again they lied about sending me an email, so I requested to speak with the customer care manager/ my personal 10bet manager Andrew, and they said he was busy, so I requested he call me later, which he did not, I requested again and the operator on he live chat, just ignored my request, so I’m very agreeved as to what the hells going on, I’ve spoke to several different members of staff, who all have either lied, or contradicted each other, I do not know when I’m getting my money, and I don’t understand why this Andrew won’t contact me when it was him that said to me the other week on the phone that if I had any problems I could speak with him straight away and he would sort?! I’ve been with 10bet for years now, and spent a fortune with them, and I got this manager Andrew offering special deals as I’m such an apprent good customer who spends a lot, only to be treated so badly. I have kept some transcripts of these conversations with the members of staff on the live chat.
My greavance is with 10bet, I won, £300, then £150, went to withdraw it as usual, then realised its taking a while longer than usual, so checked my emails to see if there was a problem, found no emails from 10bet about this, so contacted them on the live chat, and was told that I needed to verify my account, bearing in mind that I had only just verified my account the year before, and nothing with my account had changed, and my card was not expired. So sent in all the relevant documents, still got no reply, so I chased them up again and they said they had sent me and email to say they had been received, but on checking found no email in my inbox or in the spam or trash, so that was a lie, I ask how long it would take in the verification process, I was told a maximum of 48 hours, then when I spoke to them again they said another 48 hours to check them, then they would get back to me, which again they lied about sending me an email, so I requested to speak with the customer care manager/ my personal 10bet manager Andrew, and they said he was busy, so I requested he call me later, which he did not, I requested again and the operator on he live chat, just ignored my request, so I’m very agreeved as to what the hells going on, I’ve spoke to several different members of staff, who all have either lied, or contradicted each other, I do not know when I’m getting my money, and I don’t understand why this Andrew won’t contact me when it was him that said to me the other week on the phone that if I had any problems I could speak with him straight away and he would sort?! I’ve been with 10bet for years now, and spent a fortune with them, and I got this manager Andrew offering special deals as I’m such an apprent good customer who spends a lot, only to be treated so badly. I have kept some transcripts of these conversations with the members of staff on the live chat.
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