10Bet Casino - Delayed account verification and payment

This complaint has been reopened as per 10Bet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Hello rousbous123,

Thank you for contacting us.
We have checked your account and found out that unfortunately you have violated our Terms and Conditions, thus your account has been suspended. We have returned the funds you deposited and voided all transactions.

Regards,
10bet Customer Support

Dear 10Bet Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached, if any.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­­t@­a­s­kg­­amb­­le­r­s.com.

Thank you in advance.

Hey, I've been playin over 100 casino and I always read rules very carefully before playing bonuses. I'm 100% sure that I don't violated your rules when I play that bonus. I played just one game the whole wagering (Jimi Hendrix) and I didn't exceed the maximum bet. So you are trying either to cheat or you have made a mistake. So I'm not accepting that you canceled my winnings, because I didn't break the rules. I'm going to make a complaint about this to MGA, if you don't pay my winnings...

Hi again,

Below you can find the exact terms and conditions, that we consider breached:
Term #5 ‘Fraud and Collusion’ of the Casino and Games Rules
Term #17.2 (i) & 17.2 (k) of the General Terms & Conditions
Term #17.4 of the General Terms & Conditions

This is our final decision, in case you are dissatisfied with it, please feel free to contact our nominated ADR, you can find more information about it in Term #13. of the General Terms & Conditions.

Regards,
10bet Customer Support

AskGamblers Complaints Team is awaiting 10Bet Casino team to provide the required information.

AskGamblers Complaints Team requested additional evidence and information from the 10Bet Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

Dear all,

Please be informed that because of internal issues with the AskGamblers Casino Complaints Service /AGCCS/ system we are currently unable to handle your case accordingly. We expect the issues to be handled by March 19th and until then your case will remain with status 'Open'. Until further notice, AskGamblers Complaints Team is kindly requesting you to refrain from further posting to your complaint. As soon as AGCCS is back to normal operational state, you will be informed immediately.

Please accept our sincere apologies for all the inconveniences caused and thank you for understanding.

Dear all,

Please be informed that the internal issues we have been experiencing with the AskGamblers Casino Complaints Service /AGCCS/ system have been successfully resolved and it is now back to normal operational state.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.