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10Bet Casino - 1 month and 20 emails later still no payment

RESOLVED
jwhiteheadpas98 United Kingdom
posted on August 11, 2017.

Its been ongoing for almost a month, personalised documents have been sent and verified. Whenever I enquire to when my pending withdrawal will be processed, they respond by saying

''We are currently checking your query and once we have any updates, we will make sure to contact you back.''

The above message is all I ever get from them. Enough is enough, I want my winnings paid, then I will never use this casino ever again, Horrific customer service!

My withdrawal is for £2904

posted on August 15, 2017.

Dear JWHITEHEADPAS98,

The case is related to measures undertaken as per our internal enhanced due diligence procedure which was run on the account. Specific documentation was requested and certain internal checks were completed on the realized game play. As per the Terms & Conditions, Section #6 ‘Deposits and Withdrawals’ (Sub-Section #6.4 ‘Withdrawals’) the time frames of withdrawal processing are indicative of the regular timescale for internal payout confirmation in business days and represent estimates only.

The great news are that upon submitting the relevant documentation and the internal review being completed, your account was successfully verified and the payout was successfully processed to the registered Finance Source.

Congrats and apologies for any inconvenience caused.

Kind Regards,

Daniel

AskGamblers
posted on August 18, 2017.

Dear @jwhiteheadpas98,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.