10Bet Casino - 1 month and 20 emails later still no payment

Dear JWHITEHEADPAS98,

The case is related to measures undertaken as per our internal enhanced due diligence procedure which was run on the account. Specific documentation was requested and certain internal checks were completed on the realized game play. As per the Terms & Conditions, Section #6 ‘Deposits and Withdrawals’ (Sub-Section #6.4 ‘Withdrawals’) the time frames of withdrawal processing are indicative of the regular timescale for internal payout confirmation in business days and represent estimates only.

The great news are that upon submitting the relevant documentation and the internal review being completed, your account was successfully verified and the payout was successfully processed to the registered Finance Source.

Congrats and apologies for any inconvenience caused.

Kind Regards,

Daniel

Dear @jwhiteheadpas98,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.