Captain Jack Casino Complaints - Withdrawal & Other Problems

Captain Jack Casino - No payment received and waiting over a month

I requested a $2500 withdrawal on 5/13/21, and sent in all requested paperwork on 5/16/21. I was told it would take 7-10 business days to issue the ...

Captain Jack Casino - Delayed approval 45 business days

I'm waiting for approval of my withdrawal from 04/26/2021 won jackpot ,7.500 dollars April 14th they declined my withdrawal for no reason ,i was told ...

Captain Jack Casino - Delayed approved withdrawal

I submitted a request for withdrawl on 4/17 for $1079 and still has not been approved. Note, I'm a Vip5 player on their and their sister sites and ...

Captain Jack Casino - 3 weeks and counting

Been waiting for 3 weeks now for my withdrawal from Captain Jacks. Continue to get the run around. Was told in a email on 5-19 that someone would ...

Captain Jack Casino - Delay tactics in withdraw process

I have this pending withdraw that is 84 day old on (5/26/2021) I have reached out to support many of time to have them tell me it was escalated. Check ...

Captain Jack Casino - Withdrawal delayed over 30 days

I had some good luck at this casino, and wished to cash out $2500, the maximum allowed at one time. I had issues bring verified for a variety of ...

Captain Jack Casino - Untimely Withdrawal Review and Payment

I have three (3) pending withdrawal requests (dated: 4/27, 4/28 & 5/4) for an aggregate sum of: $7,500. Pursuant to Captain Jack Casino's terms (" ...

Captain Jack Casino - Nearly a month delayed payment

Payout was told would happen in 5-7 days. Account is verified. Every 3 days I get told to contact them only to be told it will be resolved in 3 days ...

Captain Jack Casino - My withdrawal has been delayed almost 2 months

On March 16th I requested a withdrawal in the amount of $600. The representatives for Captain Jack have always been very nice. Despite all of the ...

Captain Jack Casino - No communication at all

I used the free bonus and managed to fulfil wagering requirements and get to the max possible cashout of 100eur balance. I tried to request a ...

Captain Jack Casino - Still waiting on withdrawals to be reviewed

I submitted a withdrawal request in the amount $5,000 total. Two separate withdrawals in the amounts of $2,500 and $2,500, back on 3/27/21. To date, ...

Captain Jack Casino - Captain Jack not processing payout

On April 14, 2021 I requested a payout from Captain Jack's Casino in the amount of $176.61. I want to add that I did not have a bonus active and my ...

Captain Jack Casino - Excessive delay in processing withdrawal of $2.500

I submitted a withdrawal request on 3/31/2021 for the sum of $2,500. Notwithstanding daily follow ups via live chat, my request is still 'pending' and ...

Captain Jack Casino - Delay in approval and payment

I have 3 withdrawals that are still in the pending approval mode here at Captain Jack, despite that there terms clearly state approval within 7 days. ...

Captain Jack Casino - Waiting for the payment three months already

I requested a payout for winnings of $400 on January 19, 2021. I submitted all the required documents several times. I've emailed them 6 times since ...

Captain Jack Casino - No payment after 4 months

I requested a cashout from Captain Jack on November 21, 2020 for $2500 to be paid by Bitcoin. After many reach-outs to support, I was told I needed to ...

Captain Jack Casino - Delay in Withdrawal Approval and Processing

I have 2 pending withdrawals, neither of which have been approved or processed. The second withdrawal is still within the 7 business day timeframe for ...

Captain Jack Casino - Delayed withdrawal approval and payment

Waiting again on delayed payment and approval on my withdrawals. I have 3 withdrawals two for $2500 and one for $1000. Total of $6000. One of my ...

Captain Jack Casino - Documents issues

Hi my user name is indo77, my name is Richard < surname removed>. My email is < email removed >.I put in for a withdrawal at the beginning of january ...

Captain Jack Casino - Verified, but still not able to withdraw

I joined Captain Jack Casino last week. I was thrilled to win and submit a withdrawal request. I emailed their support to ensure that I followed the ...

Captain Jack Casino - Approved withdrawals still unpaid after 6 months

I have 3 Approved withdrawals since Last year July 2020, In my Captain Jack Casino Account. They keep stalling me and stalling since July 2020 when ...

Captain Jack Casino - Withdraw requests delayed

I made a deposit with bitcoin at captain jack casino and I did not use any bonus codes.I played by the rules and won after hitting $500.00 I cashed ...

Captain Jack Casino - Troubles with delayed withdrawal again

I requested a withdrawal on December 20, 2020 of $832.93. I have been back and forth with the casino several times to give them all my information, ...

Captain Jack Casino - Waiting for a payment again

As usual with this casino stable, I have now had $10000 in pending since 22/12 and $5000 since 28th. They already had my i.d. documents from last time ...