Complaint #206 Captain Jack Casino

Winning payout check bounced

By Christina T.

4 years ago

Message on forum

I had deposited money in my account and won .. I used a promotional code giving me a certain percentage if I deposited $xx or more. I asked for a withdrawal of $2500 of my winnings as that’s all you can get at a time. Since they couldn’t wire funds to my bank account , and since I had not deposited using Bitcoin they could not give my winnings either of those ways leaving me no choice but to go with the hosts suggestion at a check. I did- it took almost 3 months to get it to me via fed ex and they took the amount that they gave me over my actual deposit ( the percentage amount) . I was like ok whatever when I received check it was 50$ less than what they say account was approved to send ..I did EXACTLY WHAT THEY SAID- went into bank branch deposited check with teller- they had a hold for 3 days - I waited then it was cleared for me to send. I did- why not it is my money..I deposited the check within 30 days of receiving it.. and now my bank account is overdrawn the check amount because they failed to pay it - I’ve been sent to collections - and have been charged a whole lot of fees.. how is this right? I did everything they told me to do.. exactly how they said and they screwed me!! I’m officially done with online casinos and will talk to my bank about this fraud and getting my money back ..and I’m supposed to be vip 2– this is blatant fraud and scamming.

Disputed Casino Captain Jack Casino

Reason Declined payment

Amount $2500

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Clt8633

• California

4 years ago

Ask Gamblers,
Yes, I believe I’ve made my point and they certainly couldn’t and haven’t been able to explain the intent to defraud.. and the menial pot shots to shift blame again and again when claims were that I was overpaid. I mean I only have an IQ of 171 but even I know it’s common sense that you don’t need to put a stop payment on a check you purposely bounced.. I will update your site via email with the goings further on lawsuit as we have appointments to meet with the DA as well as the attorney General.. I appreciate your forum and really want to thank you for assisting me in getting “most”- not all- but most of my money is certainly better than none.
I consider this matter as resolved as it’s going to get on here anyway. Thank you again for all your help, all players should know about your site- it’s an absolutely incredibly useful tool!!!

AskGamblers

• Support Team

4 years ago

Dear @Clt8633,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Clt8633

• California

4 years ago

Hello Tawni,
I’m not getting into a long drawn out discussion about how it’s MY FAULT THAT YOUR COMPANIES CHECK BOUNCED!! As far as getting overpaid- someone is yanking your chain my dear - or your payment Dept is not telling you something making you look like you really don’t know what your talking about..I’ve attached a copy of received Bitcoin transaction and it was clearly ALOT less than 2500$… but yeah, it’s not nice to blame the person you frauded or tried and if your still claiming I didn’t pay the $250 fee.. that’s bogus and I’ll attach proof to show that yep! Stop payment?? There was non sufficient funds- my Bitcoin address is the same should your payment Dept try to be right and actually send the additional monies that I’m actually owed- ( once again, this discussion would NOT AND I REPEAT NOT be taking place had YOUR check been good) they said they overpaid but clearly made false and untrue statements in this regard.. this can be shown in the screenshot I’ve attached- so please it just makes you continue to look bad-but ultimately this is a free country so if you’d like to believe the generosity of your payment Dept- by all means do so.. all I can do is be honest and show that payment once again was short but at least this time it was good. Thank you Tawni- I wish things could’ve ended up on a better note- I’ve given the attorney that was kind enough to take this on pro Bono- your email address should be need to contact you any further- his investigator just got back from a vacation in Canada with some very cool pictures and papers n stuff .. so I wish you all the best- I’m sorry your payment Dept is dishonest… not disclosing full details to you prior to your answer here..

Captain Jack Casino Complaint Stats

Resolved 213 / 219

Avg. Amount $3,364

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Captain Jack Casino Complaints

See all complaints for this casino

Capatain Jack Casino - Withdrawal pending after completed verification 72 business hours expired

I requested a withdrawal from Captain Jack Casino.
Identity verification was requested January 14, 2026.
ID submitted January 23, 2026.
ID re-submitted February 4, 2026.
Casino claimed front image required correction.
Corrected front image submitted February 19, 2026 at 9:51 AM.
Casino stated review may take up to 72 business hours.
72 business-hour window expired February 24, 2026 at 9:51 AM.
No verification confirmation has been issued.
Only automated acknowledgments received.
Withdrawal remains unresolved.

Rejected

Captain Jack Casino not paying out or responding

Hello. Back in December of 2025, I won some money at Captain Jack's Casino. I successfully completed verification decided to cash out with Litecoin. The site requires you to make a $10 in Litecoin to verify your wallet/account, so I did that, but the site never paid out. When I contacted their customer support, I was told that I needed to resubmit my verification because my ID was cropped and that I should see a place to do so on the site, but the site still showed that I was successfully verified. There was nowhere to submit this information and the online chat function wasn't working. I had to resubmit my verification via email, but still haven't received 1. a response, 2. my payout. Since then, I've tried repeatedly to contact customer support via email, but no one responds. Can you help me, please? Screenshots included.

Thank you,

< first name removed >

Resolved

$104

No payment of winnings

I had received a bonus through my email. I went to Captain Jack’s and I played that bonus. I won $1700. I had enough money in there for the bonuses stipulation which was to pay back the percentage percentage of the bonus. I then myself then I tried to withdraw the funds and they said my bank was not allowed was not able to receive the type of wire transfer, which was false. I checked with my bank, I spoke with them. I then continue to speak with them for a few days fighting over whether my withdrawal would be made. Then I received an email stating that my withdrawal had been successful and that I should be receiving the funds and then I spoke with their customer service again, and then they said that my account had been closed and in and everything was right in line with their terms and conditions that I should’ve been paid out and that there was no real reason for them to close my account. I believe that it was unfair and that they possibly tried to fraud me out of my money. I have documentation of all emails and conversations with the support team.

Unresolved

$1,100

Delayed payment large payout

It seems to be a recurring theme with Inclave casinos, every time I have a big win it's like pulling teeth to get the payment out on time. The T&C that i agreed to states that the withdrawal with be approved in 7-10 days and then processed in 7-10 days. Whenever I bring it to their attention they say it will be expedited and then nothing comes of it. I made the withdrawal request on 12/16 today is 12/26, and I have not been sent out for approval. Please help me get my $14,500 in winnings

Resolved

$14,500

I submitted a withdrawal request 10/01/2024 in the amount of $499.93

I submitted a withdrawal request 10/01/2024 in the amount of $499.93.

Withdrawals should be approved within 10 business days and it wasn’t so I contacted support.

They asked me to give them a bank statement for the last month so I did. Five days went by and still nothing so I contacted support again. Now they are telling me it’s not approved because there isn’t a lot of activity on the bank statement.

I really would love to understand how the activity on my bank account is their business.

I have been a player for many years on and off VIP still VIP 3 in Dreams and was VIP2 in Captain Jack just before this withdrawal.

Assistance with this matter would be much appreciated!

Resolved

$500

Delayed payment at this casino as well

On July 31, 2024, I made 2 withdrawals totaling $4,514.80. My first withdrawal for $2,500 was split in half. I received $1,250 on 8-31-24. The second withdrawal for $2,014.80 was paid on 9-17-24. I am still waiting for the second half ($1250 now dated 8-15-24) of the first withdrawal to be approved and paid even though it has been supposedly escalated several times. I am requesting an escalated payment for $1,250 since it is way over due.

Resolved

$1,250

All of a sudden i could no longer login to my account

Captain Jack Casino seems to have locked me out of my account after sending them emails regarding receiving my payout of $111 I did all the necessary verification's to receive my payout and was waiting to hear back about what to do next when all of a sudden i could no longer login to my account. I sent the pictures of my ID and sent them the $10 in Litecoin they required. When more than a week passed I attempted to contact them again, they gave me the old 72 hrs. run around again because high volume of incoming email blah blah blah. My supposed case # 154082162 and I'm wondering if anyone can help me resolve this issue.

Resolved

Captain my Captain

I am from the USA.

My documents have been verified. I used a coupon that I was eligible for. I have been in chat to try to escalate this withdrawal. I won $1520.26 on 7/2.

Captain Jack is late on approval. They are only late as of today. I'm just tired of spending 2 to 3 hours a day in chat trying to get withdrawals escalated and paid, That is why I'm filling out a complaint so quickly, is to save my time and effort.

So I am asking AskGamblers to intervene on my behalf and get this 'little bit paid.

Resolved

$1,520

Been almost 3 months trying to get payout

Been almost 3 months trying to get payout. I was approved for CRYPTO payout as I paid 2X with CRYPTO. Weeks later I was told needed updated address verification via utility bill. I provided all documentation. Then I was told needed to provide banking information including wire transfer information. I didn't understand as I was requesting and approved for CRYPTO. I provided it anyways. Then I was told multiple times they didn't receive even though I added even I replied to email. I sent snap shot but was told they can't see that. I provided an additional time and now crickets.

Resolved

$100

No withdrawal received

I haven't received my withdrawal. I have received multiple emails and sent the information that they have requested its going on a month. Now spoken to customer service and get a different response every time and have received no solid information on why I haven't received my withdrawal. The withdrawal is for one hundred dollars. I've sent the requested information and documentation each time that they have requested it.

Resolved

$1,000