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Captain Jack Casino - Delayed approved withdrawal

RESOLVED
Complaint Info
Disputed casino Captain Jack Casino
Reason Delayed payment
Amount $ 813
Posted on June 14, 2021

I submitted a request for withdrawl on 4/17 for $1079 and still has not been approved. Note, I'm a Vip5 player on their and their sister sites and apparently that doesn't matter. Frustrated that I have to keep contacting them and they ssy they are escalating and it should be soon and it's still pending.

Posted on June 18, 2021

Hi Robert--

I apologize for the frustration you've been experiencing with this.

I'm pleased to tell you that your withdrawal was sent to our processor, yesterday: 6/17 Paid $813 + no Service Fee for transaction #55248852. I would expect the funds will reach your account early next week.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Posted on June 20, 2021

After submitting my complaint they said they approved my withdrawal. Thanks for the help

AskGamblers
Posted on June 21, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Captain Jack Casino Complaints

  • 142 of 147 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 3,459 USD avg amount

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