Captain Jack Casino

Ok....I have read the reviews and agree but still I'm going to give them a good rating. They seem to have very loose slots and a standard RTG platform. I have won more money here than any place else. Their platform is user friendly both in ui/ux capacities.

You really have to keep on them to get things moving and don't ever break rules. Make sure you know the terms and conditions before you do what you do. You mess up in re slightest and it's curtains. If you follow the rules, you will get paid albeit not expediently. It most likely will take a month but you will get paid. I have an open complaint against them and still giving them a good review because again, you can win here.

I have had more winnings at Captain Jack Casino than any other casino online or in person. (But this statement comes with a massive caveat...) They have games I especially enjoy to include Fortunate Buddha, Plentiful Treasure and Rudolph's Revenge. The bonuses are generous and enable amazing win streaks.

In August of 2022, I won two large jackpots on the Fortunate Buddha and Plentiful Treasure games, of about a $13,000 total (along with several wins between $500-$1100 in early through mid September.) It took about a month to get paid, but I was happy to see weekly checks in the neighborhood of $2500 to cover my first jackpot amount. Even though my second jackpot was won on August 26th, here it is 7 weeks later and I haven't been approved on any of my other wins. I have listened to excuse after excuse and get one canned response after another. If I hear my case is going to be "escalated" one more time, I am going to throw my phone against the wall. It really amazes me that this casino that must be raking in millions daily acts like a pauper when it comes time to pay their winners. It makes winners feel like losers for choosing to play at this unethical casino.

They are liars. They just cut off my winnings without arguments. I asked several times but they dont told me that I cant withdraw my money.
They told me that after I send my documents.

Captain Jack Casino don't pays winnings via no deposit bonus. I wasted my time to finish my playthrough (as you know its need very high wager ). I win 100 usd. I send documents for verification after that they just cut off my winnings without any argument.
When I registered there wasn't any restrictions for my region. I asked several times at chat but no one told me any word about restrictions. Don't waste your time there!!! If my region is restricted don't allow user to register and use bonus code as other casinos do. Appreciate people's time please.

I actually like the games that are featured at Captain Jack casino. Aside from many many slots, I think it's nice that they have live games too. Good bonuses and I appreciate the 24/7 live chat because I am relatively new..

The issue about the site is that my first withdrawal took sooooo long. It was annoying. But it got better. However, you would have to endure the fact that you'd have to withdraw several times since their monthly limit is actually really low. And also there a lot of restrictions on numerous countries.

Nice selection of games and there are some good game bonuses available from time to time which add to the enjoyment of playing for a long period of time.

Long withdrawal times and then you are not guaranteed to get a payout. Staff are not very helpful and this adds to the processing time considerably. They do not adhere to their own terms and conditions.

The games are good but that is the ONLY thing to like here

This site uses delay tactics any way possible to pay out winners. They won’t approve a withdrawal for nearly a month, and then they keep you waiting for another month to get any kind of winnings. Avoid!

Ui is good. Games are average looking. Don't know what else to say.

Business model. Impossible to withdraw. Months of delays. Minimum deposit of 30 usd$. No payouts by debit or credit.

Their customer service and overall approach the the business. Here is the transcript:

(09:10:29) Jill Schuldiner: At the present time your account is being audited, while this process is taking place the system will restrict your deposit options. We apologize for the inconvenience. I can place a request to follow up on the status your account if you like and you can check back later with us. If there is any relevant feedback we can provide, it will be available then.
(09:10:51) S*** G****: what does being audited mean?
(09:10:57) S*** G****: I've had this account for months
(09:12:07) Jill Schuldiner: All of our new player is being audited . Please try again in 48 hours .
(09:12:23) S*** G****: But I've created this account in June
(09:12:34) S*** G****: How can I be a new player?
(09:13:33) Jill Schuldiner: You dont have any deposit .
(09:13:58) S*** G****: of course not, you wouldn't let me
(09:14:16) S*** G****: so here I am trying to do exactly that
(09:14:19) Jill Schuldiner: Your account is been audited until now
(09:14:50) S*** G****: So my account has been audited for 5 months, and now, I need to wait 48 more hours?
(09:15:02) S*** G****: You do realize how silly this sounds, right?

That was after being transferred and waiting for a reply for about 35 minutes. I cannot recommend this place in good faith.

There is nothing to like about this casino. The players that get lured in are claiming a bonus.

well lets see, where to begin.
The customer service is terrible. The phone number is listed to call for help, but No one ever answers the phone. Nor to they return calls if you leave a message. The casino is notorious for having you wait for long periods of time for a pending withdrawal and then springing these policy and conditions of the casino on you, to explain as to why you cant get your winnings. They stall your withdrawal for crazy amounts of time. The average withdrawal time is a month! The worst casino I've ever played at. Ever!

Nice bonuses and decent live chat. Nice game selection as well.

The withdraw time is just too slow. The fact that you can instant deposit but have to wait 5 to 7 weeks for a withdraw is unacceptable. Other casinos I use process bitcoin withdraw in a day or two and we are talking over a month here. I don't care how good your bonus is if I have to wait months to actually get paid then what is the point?

Only the bonuses and read the fine print good selection of games

Difficult to get paid and if you do it is a horribly slow process 5 weeks minimum no matter what they say, extremely poor customer service with the exception of Alice

You can actually win at this casino! I have made withdraws of 1000 and 3000 here. Received one as a check and deposited it into my account without issue the other was a bank wire also without issue. So many casinos are a waste of money, this one I can say you have a shot at winning. I deposited 50 for their no rules bonus on each of my wins. That's 4000 for 100. I will continue to deposit and play here. Captain Jacks is my go to online casino.

It did take a long time to get my withdraws. Expect wait times of up to 2 months. Yes up to 2 months. So if you are waiting for a payment it WILL come. You just have to be a bit patient.

Great games, big bonuses - they have some real fun interactive games, and live chat is supportive

EXTREMELY slow withdrawal - I actually won about $40,000 the other day, and I am trying to see if they can give me the bulk amount. Unfortunately, they say they can only "send $2,500 at a time through their processors, which can take 4-30 business days, and then send the next $2,500" sooo at about this rate I will see $2,500 every month and a half for the next year and a half. Blah - if the withdrawals were faster, I would play this casino much much more.

I just want to say although it took a longer period of time I did receive 2 of my 3 withdrawals. So thank you very much.
I will still play at this casino going forward. Just have to be patient with withdrawals.

They pulled withdrawal out of casino quickly... called to verify my info quickly was told I would have check next week and it's been close to 5 weeks. If it all happen this way would have been great... that's why I continued to deposit there.

I would not play at this casino.

I have 3 pending withdrawals and can not get them to give me an answer on pay outs. I have email them 3 times and no one responds. I have talk to live chat and they keep telling me it has not been approved. It's been almost 2 months. I don't think I'll play here again. I really would like a direct answer please!

Great games and wonderful bonuses. I haven't yet tried to withdraw any money but I have high hopes with this casino.

Loved the regular bonuses and promotions and their layout is very appealing as well.

Could have a quicker pending period but I still got my money relatively fast anyway.