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Captain Jack Casino

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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

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Captain Jack Casino Review

  • Available on mobile
  • 24/7 live chat and email support
  • Proven fair by independent auditors
  • Several country and territory restrictions, including China and France
  • Phone support limited to North America
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General info & Latest Promos
Website http://www.captainjackcasino.com
Established 2010
Casino Promotion Captain Jack Casino: 100% up to $1,000, 1st Deposit

Captain Jack Casino is an online casino with an abundance of video slots, table games, and more. Instant-play options on desktop and mobile are available. Captain Jack Casino also offers live chat and toll-free phone support. The company behind the casino is licensed in the jurisdiction of Costa Rica.

Restricted Countries and Territories

Captain Jack Casino is unavailable to residents of several countries and territories. These include, but are not limited to, China, France and its territories, Hong Kong, Italy, Nigeria, Peru, the Philippines, Romania, Russia, and Serbia. A full listing of restricted areas can be found in the casino details section below.


Being a RTG Casino, Captain Jack Casino offers the full line of RTG slots. Most of these are the well-known Reel Series Video Slots, which come with a variety of themes and features. The one thing they all have in common is a random jackpot that can be won on any spin at any bet size. Some of the most famous titles include Pirate Isle slot, Hillbillies Cashola slot, Cash Bandits slot, Achilles slot, and even big progressives like Aztec’s Millions slot.

Table game enthusiasts also have a good selection of games available at Captain Jack Casino. Among them are several Blackjack and Roulette variants, Pai Gow Poker, Vegas Three Card Rummy, War, Texas Hold’em Bonus Poker, Red Dog, and others.

Captain Jack Casino is also home to an abundance of video poker games. The site features everything from classic games to bonus and jackpot-style variants. Among them are Jacks or Better, Deuces Wild, Bonus Deluxe Poker, Mystery Bonus Poker, Double Jackpot Poker, and dozens more.

Captain Jack Casino also features a few specialties like scratch cards, keno, and bingo.

Mobile Gaming

Some of Captain Jack Casino’s most popular slots and table games are available on mobile. No app download is needed to access these games, and they work on virtually all iOS, Android, and Windows Phone devices. Players just have to open the casino’s website with their mobile browser to get started.


Players at Captain Jack Casino can get in touch with a support agent quickly. The preferred method of contact is live chat, which is available in the casino lobby. Players who live in North America can also call the casino using its toll-free phone number. Those who prefer can contact the casino by email as well.

Security and Fairness

Captain Jack Casino ensures player safety by employing SSL encryption from COMODO on all its pages. This technology converts sensitive data into unreadable text that cannot be decoded. It’s the same protocol used by all leading online banks and merchants.

All of Captain Jack Casino’s RTG slots and games have been proven fair by independent auditors. Players can rest assured that every game round is fair and unbiased.


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    Neteller, Visa
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Neteller
  • Withdrawal Times

    EWallets: 24 hours

    Card Payments: Not offered

    Bank Transfers: 10-14 days

    Cheques: 10-14 days

    Pending Time: 72 hours

  • Withdrawal Limit

    USD 2,500 per week
  • Affiliate Program

    Ace Revenue
  • Allowed Countries

    • Africa
    • Aland Islands
    • Andorra
    • Anguilla
    • Anonymous Proxy
    • Antarctica
    • Arab Jamahiriya
    • Argentina
    • Aruba
    • Asia/Pacific Region
    • Australia [7]
      • Australian Capital Territory
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Austria
    • Bahamas
    • Barbados
    • Belgium
    • Bermuda
    • Bonaire
    • Bouvet Island
    • British Antarctic Territory
    • British Virgin Islands
    • Canada
    • Canton and Enderbury Islands
    • Cayman Islands
    • Chile
    • Christmas Island
    • Congo
    • Cook Islands
    • Democratic Republic of Congo
    • East Timor
    • Europe
    • Finland
    • French Southern Territories
    • Gaza Strip
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Greece
    • Iceland
    • Japan
    • Johnston Island
    • Kosovo
    • Kuala Lumpur
    • Luxembourg
    • Marshall Islands
    • Martinique
    • Mayotte
    • Metropolitan France
    • Mexico
    • Monaco
    • Montserrat
    • Netherlands
    • Netherlands Antilles
    • Neutral Zone
    • New Caledonia
    • New Zealand
    • Niue
    • Norfolk Island
    • Norway
    • Pacific Islands Trust Territory
    • People's Democratic Republic of Yemen
    • Portugal
    • Reunion
    • Saba
    • San Marino
    • Satellite Provider
    • Serbia
    • Singapore
    • Sint Eustatius (Dutch Island)
    • Statia
    • U.S. Minor Outlying Islands
    • U.S. Miscellaneous Pacific Islands
    • Union of Soviet Socialist Republics
    • Uruguay
    • Vatican City
    • Venezuela
    • Wake Island
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    US dollars
  • Languages

  • Licences

    Costa Rica
  • Established

  • Live Chat

  • Contact

    Support Telephone: 1-888-288-2939

Suggest an edit

Captain Jack Casino Reviews by Players


Write a review
bee3434 3 reviews
United Kingdom
Reviewed on March 31, 2019


The games are good but that is the ONLY thing to like here


This site uses delay tactics any way possible to pay out winners. They won’t approve a withdrawal for nearly a month, and then they keep you waiting for another month to get any kind of winnings. Avoid!
Therealtouche 1 review
Reviewed on March 4, 2019


Ui is good. Games are average looking. Don't know what else to say.


Business model. Impossible to withdraw. Months of delays. Minimum deposit of 30 usd$. No payouts by debit or credit.
Semiserious 3 reviews
Reviewed on October 9, 2018


Their customer service and overall approach the the business. Here is the transcript:

(09:10:29) Jill Schuldiner: At the present time your account is being audited, while this process is taking place the system will restrict your deposit options. We apologize for the inconvenience. I can place a request to follow up on the status your account if you like and you can check back later with us. If there is any relevant feedback we can provide, it will be available then.
(09:10:51) S*** G****: what does being audited mean?
(09:10:57) S*** G****: I've had this account for months
(09:12:07) Jill Schuldiner: All of our new player is being audited . Please try again in 48 hours .
(09:12:23) S*** G****: But I've created this account in June
(09:12:34) S*** G****: How can I be a new player?
(09:13:33) Jill Schuldiner: You dont have any deposit .
(09:13:58) S*** G****: of course not, you wouldn't let me
(09:14:16) S*** G****: so here I am trying to do exactly that
(09:14:19) Jill Schuldiner: Your account is been audited until now
(09:14:50) S*** G****: So my account has been audited for 5 months, and now, I need to wait 48 more hours?
(09:15:02) S*** G****: You do realize how silly this sounds, right?

That was after being transferred and waiting for a reply for about 35 minutes. I cannot recommend this place in good faith.

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Captain Jack Casino bonuses

Captain Jack Casino Complaints

  • 153 of 158 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 3,498 USD avg amount

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