Captain Jack Casino

Item: Captain Jack Casino
Rating: 1
Author: Bojana D.

Captain Jack Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 17 reviews

3.5/10

17 reviews

Complaint Response 227 complaints

3 days avg. 227 complaints

What we like

Available on mobile
24/7 live chat and email support
Proven fair by independent auditors

What we don’t like

Several country and territory restrictions, including China and France
Phone support limited to North America

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana D.

Captain Jack Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.captainjackcasino.com

Established

2010

Licences

Costa Rica Gambling

Affiliate Program

Ace Revenue

Languages

English

Casino Type

Instant Play, Mobile, Download

Deposit Methods

Neteller, Visa

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Cheque, Neteller

Withdrawal Fees

Withdrawal Limit

USD 2,500 per week

Currencies

US dollars

Pending Time

72 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 10-14 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Phone Support

+1 844 334 6448
[email protected]

FAQ Section

Suggest an edit

Captain Jack Casino is an online casino with an abundance of video slots, table games, and more. Instant-play options on desktop and mobile are available. Captain Jack Casino also offers live chat and toll-free phone support. The company behind the casino is licensed in the jurisdiction of Costa Rica.

Restricted Countries and Territories

Captain Jack Casino is unavailable to residents of several countries and territories. These include, but are not limited to, China, France and its territories, Hong Kong, Italy, Nigeria, Peru, the Philippines, Romania, Russia, and Serbia. A full listing of restricted areas can be found in the casino details section below.

Mobile Gaming

Some of Captain Jack Casino’s most popular slots and table games are available on mobile. No app download is needed to access these games, and they work on virtually all iOS, Android, and Windows Phone devices. Players just have to open the casino’s website with their mobile browser to get started.

Security and Fairness

Captain Jack Casino ensures player safety by employing SSL encryption from COMODO on all its pages. This technology converts sensitive data into unreadable text that cannot be decoded. It’s the same protocol used by all leading online banks and merchants.

All of Captain Jack Casino’s RTG slots and games have been proven fair by independent auditors. Players can rest assured that every game round is fair and unbiased.

Support

Players at Captain Jack Casino can get in touch with a support agent quickly. The preferred method of contact is live chat, which is available in the casino lobby. Players who live in North America can also call the casino using its toll-free phone number. Those who prefer can contact the casino by email as well.

Games

Being a RTG Casino, Captain Jack Casino offers the full line of RTG slots. Most of these are the well-known Reel Series Video Slots, which come with a variety of themes and features. The one thing they all have in common is a random jackpot that can be won on any spin at any bet size. Some of the most famous titles include Pirate Isle slot, Hillbillies Cashola slot, Cash Bandits slot, Achilles slot, and even big progressives like Aztec’s Millions slot.

Table game enthusiasts also have a good selection of games available at Captain Jack Casino. Among them are several Blackjack and Roulette variants, Pai Gow Poker, Vegas Three Card Rummy, War, Texas Hold’em Bonus Poker, Red Dog, and others.

Captain Jack Casino is also home to an abundance of video poker games. The site features everything from classic games to bonus and jackpot-style variants. Among them are Jacks or Better, Deuces Wild, Bonus Deluxe Poker, Mystery Bonus Poker, Double Jackpot Poker, and dozens more.

Captain Jack Casino also features a few specialties like scratch cards, keno, and bingo.

Complaints

Read the complaints other players have left for Captain Jack Casino. Learn more about complaints.

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Submit complaint

Capatain Jack Casino - Withdrawal pending after completed verification 72 business hours expired

I requested a withdrawal from Captain Jack Casino.
Identity verification was requested January 14, 2026.
ID submitted January 23, 2026.
ID re-submitted February 4, 2026.
Casino claimed front image required correction.
Corrected front image submitted February 19, 2026 at 9:51 AM.
Casino stated review may take up to 72 business hours.
72 business-hour window expired February 24, 2026 at 9:51 AM.
No verification confirmation has been issued.
Only automated acknowledgments received.
Withdrawal remains unresolved.

Rejected

Captain Jack Casino not paying out or responding

Hello. Back in December of 2025, I won some money at Captain Jack's Casino. I successfully completed verification decided to cash out with Litecoin. The site requires you to make a $10 in Litecoin to verify your wallet/account, so I did that, but the site never paid out. When I contacted their customer support, I was told that I needed to resubmit my verification because my ID was cropped and that I should see a place to do so on the site, but the site still showed that I was successfully verified. There was nowhere to submit this information and the online chat function wasn't working. I had to resubmit my verification via email, but still haven't received 1. a response, 2. my payout. Since then, I've tried repeatedly to contact customer support via email, but no one responds. Can you help me, please? Screenshots included.

Thank you,

< first name removed >

Resolved

$104

No payment of winnings

I had received a bonus through my email. I went to Captain Jack’s and I played that bonus. I won $1700. I had enough money in there for the bonuses stipulation which was to pay back the percentage percentage of the bonus. I then myself then I tried to withdraw the funds and they said my bank was not allowed was not able to receive the type of wire transfer, which was false. I checked with my bank, I spoke with them. I then continue to speak with them for a few days fighting over whether my withdrawal would be made. Then I received an email stating that my withdrawal had been successful and that I should be receiving the funds and then I spoke with their customer service again, and then they said that my account had been closed and in and everything was right in line with their terms and conditions that I should’ve been paid out and that there was no real reason for them to close my account. I believe that it was unfair and that they possibly tried to fraud me out of my money. I have documentation of all emails and conversations with the support team.

Unresolved

$1,100

Delayed payment large payout

It seems to be a recurring theme with Inclave casinos, every time I have a big win it's like pulling teeth to get the payment out on time. The T&C that i agreed to states that the withdrawal with be approved in 7-10 days and then processed in 7-10 days. Whenever I bring it to their attention they say it will be expedited and then nothing comes of it. I made the withdrawal request on 12/16 today is 12/26, and I have not been sent out for approval. Please help me get my $14,500 in winnings

Resolved

$14,500

I submitted a withdrawal request 10/01/2024 in the amount of $499.93

I submitted a withdrawal request 10/01/2024 in the amount of $499.93.

Withdrawals should be approved within 10 business days and it wasn’t so I contacted support.

They asked me to give them a bank statement for the last month so I did. Five days went by and still nothing so I contacted support again. Now they are telling me it’s not approved because there isn’t a lot of activity on the bank statement.

I really would love to understand how the activity on my bank account is their business.

I have been a player for many years on and off VIP still VIP 3 in Dreams and was VIP2 in Captain Jack just before this withdrawal.

Assistance with this matter would be much appreciated!

Resolved

$500

Delayed payment at this casino as well

On July 31, 2024, I made 2 withdrawals totaling $4,514.80. My first withdrawal for $2,500 was split in half. I received $1,250 on 8-31-24. The second withdrawal for $2,014.80 was paid on 9-17-24. I am still waiting for the second half ($1250 now dated 8-15-24) of the first withdrawal to be approved and paid even though it has been supposedly escalated several times. I am requesting an escalated payment for $1,250 since it is way over due.

Resolved

$1,250

All of a sudden i could no longer login to my account

Captain Jack Casino seems to have locked me out of my account after sending them emails regarding receiving my payout of $111 I did all the necessary verification's to receive my payout and was waiting to hear back about what to do next when all of a sudden i could no longer login to my account. I sent the pictures of my ID and sent them the $10 in Litecoin they required. When more than a week passed I attempted to contact them again, they gave me the old 72 hrs. run around again because high volume of incoming email blah blah blah. My supposed case # 154082162 and I'm wondering if anyone can help me resolve this issue.

Resolved

Captain my Captain

I am from the USA.

My documents have been verified. I used a coupon that I was eligible for. I have been in chat to try to escalate this withdrawal. I won $1520.26 on 7/2.

Captain Jack is late on approval. They are only late as of today. I'm just tired of spending 2 to 3 hours a day in chat trying to get withdrawals escalated and paid, That is why I'm filling out a complaint so quickly, is to save my time and effort.

So I am asking AskGamblers to intervene on my behalf and get this 'little bit paid.

Resolved

$1,520

Been almost 3 months trying to get payout

Been almost 3 months trying to get payout. I was approved for CRYPTO payout as I paid 2X with CRYPTO. Weeks later I was told needed updated address verification via utility bill. I provided all documentation. Then I was told needed to provide banking information including wire transfer information. I didn't understand as I was requesting and approved for CRYPTO. I provided it anyways. Then I was told multiple times they didn't receive even though I added even I replied to email. I sent snap shot but was told they can't see that. I provided an additional time and now crickets.

Resolved

$100

No withdrawal received

I haven't received my withdrawal. I have received multiple emails and sent the information that they have requested its going on a month. Now spoken to customer service and get a different response every time and have received no solid information on why I haven't received my withdrawal. The withdrawal is for one hundred dollars. I've sent the requested information and documentation each time that they have requested it.

Resolved

$1,000

Captain Jack Casino Complaint Stats

Resolved 213 / 219

Avg. Amount $3,364

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

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Player Rating

3.5/10 ● 17 reviews

Top reviews from our players

Mattyp75

3 years ago

7/10

Ok....I have read the reviews and agree but still I'm going to give them a good rating. They seem to have very loose slots and a standard RTG platform. I have won more money here than any place else. Their platform is user friendly both in ui/ux capacities.

You really have to keep on them to get things moving and don't ever break rules. Make sure you know the terms and conditions before you do what you do. You mess up in re slightest and it's curtains. If you follow the rules, you will get paid albeit not expediently. It most likely will take a month but you will get paid. I have an open complaint against them and still giving them a good review because again, you can win here.

Hilary426

3 years ago

2/10

I have had more winnings at Captain Jack Casino than any other casino online or in person. (But this statement comes with a massive caveat...) They have games I especially enjoy to include Fortunate Buddha, Plentiful Treasure and Rudolph's Revenge. The bonuses are generous and enable amazing win streaks.

In August of 2022, I won two large jackpots on the Fortunate Buddha and Plentiful Treasure games, of about a $13,000 total (along with several wins between $500-$1100 in early through mid September.) It took about a month to get paid, but I was happy to see weekly checks in the neighborhood of $2500 to cover my first jackpot amount. Even though my second jackpot was won on August 26th, here it is 7 weeks later and I haven't been approved on any of my other wins. I have listened to excuse after excuse and get one canned response after another. If I hear my case is going to be "escalated" one more time, I am going to throw my phone against the wall. It really amazes me that this casino that must be raking in millions daily acts like a pauper when it comes time to pay their winners. It makes winners feel like losers for choosing to play at this unethical casino.

Mtredo

4 years ago

1/10

They are liars. They just cut off my winnings without arguments. I asked several times but they dont told me that I cant withdraw my money.
They told me that after I send my documents.

Captain Jack Casino don't pays winnings via no deposit bonus. I wasted my time to finish my playthrough (as you know its need very high wager ). I win 100 usd. I send documents for verification after that they just cut off my winnings without any argument.
When I registered there wasn't any restrictions for my region. I asked several times at chat but no one told me any word about restrictions. Don't waste your time there!!! If my region is restricted don't allow user to register and use bonus code as other casinos do. Appreciate people's time please.

kavitawisuwan

4 years ago

8/10

I actually like the games that are featured at Captain Jack casino. Aside from many many slots, I think it's nice that they have live games too. Good bonuses and I appreciate the 24/7 live chat because I am relatively new..

The issue about the site is that my first withdrawal took sooooo long. It was annoying. But it got better. However, you would have to endure the fact that you'd have to withdraw several times since their monthly limit is actually really low. And also there a lot of restrictions on numerous countries.

Pegasus6002

4 years ago

1/10

Nice selection of games and there are some good game bonuses available from time to time which add to the enjoyment of playing for a long period of time.

Long withdrawal times and then you are not guaranteed to get a payout. Staff are not very helpful and this adds to the processing time considerably. They do not adhere to their own terms and conditions.

bee3434

7 years ago

1/10

The games are good but that is the ONLY thing to like here

This site uses delay tactics any way possible to pay out winners. They won’t approve a withdrawal for nearly a month, and then they keep you waiting for another month to get any kind of winnings. Avoid!

Therealtouche

7 years ago

1/10

Ui is good. Games are average looking. Don't know what else to say.

Business model. Impossible to withdraw. Months of delays. Minimum deposit of 30 usd$. No payouts by debit or credit.

Semiserious

7 years ago

1/10

Their customer service and overall approach the the business. Here is the transcript:

(09:10:29) Jill Schuldiner: At the present time your account is being audited, while this process is taking place the system will restrict your deposit options. We apologize for the inconvenience. I can place a request to follow up on the status your account if you like and you can check back later with us. If there is any relevant feedback we can provide, it will be available then.
(09:10:51) S*** G****: what does being audited mean?
(09:10:57) S*** G****: I've had this account for months
(09:12:07) Jill Schuldiner: All of our new player is being audited . Please try again in 48 hours .
(09:12:23) S*** G****: But I've created this account in June
(09:12:34) S*** G****: How can I be a new player?
(09:13:33) Jill Schuldiner: You dont have any deposit .
(09:13:58) S*** G****: of course not, you wouldn't let me
(09:14:16) S*** G****: so here I am trying to do exactly that
(09:14:19) Jill Schuldiner: Your account is been audited until now
(09:14:50) S*** G****: So my account has been audited for 5 months, and now, I need to wait 48 more hours?
(09:15:02) S*** G****: You do realize how silly this sounds, right?

That was after being transferred and waiting for a reply for about 35 minutes. I cannot recommend this place in good faith.

msantos082574

8 years ago

1/10

There is nothing to like about this casino. The players that get lured in are claiming a bonus.

well lets see, where to begin.
The customer service is terrible. The phone number is listed to call for help, but No one ever answers the phone. Nor to they return calls if you leave a message. The casino is notorious for having you wait for long periods of time for a pending withdrawal and then springing these policy and conditions of the casino on you, to explain as to why you cant get your winnings. They stall your withdrawal for crazy amounts of time. The average withdrawal time is a month! The worst casino I've ever played at. Ever!

coryvaden

8 years ago

1/10

Nice bonuses and decent live chat. Nice game selection as well.

The withdraw time is just too slow. The fact that you can instant deposit but have to wait 5 to 7 weeks for a withdraw is unacceptable. Other casinos I use process bitcoin withdraw in a day or two and we are talking over a month here. I don't care how good your bonus is if I have to wait months to actually get paid then what is the point?