Sweep Las Vegas Casino

I am submitting a new complaint against Sweep Las Vegas regarding my unpaid redemption of $439.80, transaction #1035554, originally submitted on October 24, 2026.

As of November 7, 2026, my redemption has been pending for 14 days, despite the casino advertising that redemptions are processed within 24–48 hours on business days.

I completed identity verification before submitting my redemption. However, Sweep Las Vegas subsequently requested my identification again, which I promptly provided. Their support team confirmed receiving my ID and stated that it would be forwarded to their Finance Team.

Since then, I have contacted customer support multiple times requesting an explanation and an estimated payment date.

On October 29, the casino confirmed my redemption had been submitted for review. In a subsequent email, they confirmed receiving my additional identification. Their latest response states that my redemption is still under review by their Finance Team.

Despite these communications, the casino has not explained what is causing the delay, confirmed approval, or provided an estimated payment date.

I previously submitted a complaint to AskGamblers but requested its closure after receiving an email from the casino, mistakenly believing the payment issue was being resolved. I subsequently learned that the redemption remained pending. AskGamblers support has instructed me to submit a new complaint.

I am requesting assistance obtaining my $439.80 redemption, a clear explanation for the extended review, and a specific processing timeframe.

I can provide screenshots of the pending transaction, the casino's advertised processing timeframe, and all correspondence with their support team.

I made an account and verified myself. I played and enjoyed the using the app. I made purchases. I won and lost. I redeem winnings months ago and still haven’t received the funds yet. I emailed them and they say wait to hear from their team. I’ve won before and I didn’t have this problem and the process only took a few days to hit my account. I’m confused on what’s taking so long this time. Can u help me.?

I have 4 pending $2000.00 redemptions that I won fair and square. I spent around $2359.40 dollars with them. My first redemption was for $2000.00 on October 11 2026 my second redemption was on October 13th 2026 for $2000.00 my third redemption was on October 14th 2026 for $2000.00 and my fourth redemption I did today October 16th for $2000.00. The max daily limit is $2000.00 a day that’s why I have 4 increments of $2000.00 redemptions. Their website clearly says it takes up to 24hrs to 72hrs to be paid out. I keep getting the same generic response from support saying it’s being handled by their finance team. I just want to be paid out my winnings I risked a lot of my hard earned money and would love for you to help me receive my funds I won fair and square . I’m in a legal state where I’m allowed to play my KYC is verified . I just want them to pay me before I have to escalate this issue to a legal matter

I emailed them about my redemption I been waiting since the 11th I haven’t received my money yet. I emailed them I also have been checking the website constantly hoping it has been processed. I also check this morning and it keep saying pending nothing has been processed yet at all. Everyday I am checking the sweepslasvegas app hoping my payment has processed and it still shows pending.

I first submitted my withdrawal request on June19th for $300.00
On June I completed the credit‑card verification your team requested and confirmed this by email the same day.*



*Since then, I’ve followed up repeatedly and have only received repeated template responses stating the same thing ” or referencing “high redemption volume,” without any acknowledgment of the crypto address or a response to what was inquired Or any timeline for release.*


*As of today, this withdrawal has been pending for 30 days. This is far beyond any reasonable processing timeframe.*



*At this point, I need:*

*• The current status of my withdrawal*

*• Confirmation of my Crypto address*

*• A specific timeline for when the payout will be released*


**Timeline**


* June 19:
ME: Requested withdrawal for $300.00

* JUNE 20TH:
SweepLasVegas~
** “We sincerely apologize for the delay. Due to an unusually high volume of redemption requests, processing times are currently longer than expected.”**

**Finance is going to process your redeem request, once approved you will receive an email from TripleA shortly, where you can enter your crypto address to complete the process.**
“Can you please confirm as soon as you have it?”

ME: Replied “ Yes I Will

JUNE 23TH:
ME: Stated that I wasn't given opportunity to provide a crypto address for withdrawal and my confusion about how the redemption is being processed without a receiving crypto address.

SweepLasVegas~
(Repeated reply)
“We sincerely apologize for the delay. Due to an unusually high volume of redemption requests, processing times are currently longer than expected.”**

**Finance is going to process your redeem request, once approved you will receive an email from TripleA shortly, where you can enter your crypto address to complete the process.**
“Can you please confirm as soon as you have it?”


ME: Still haven't received received an email for my withdrawal from [“Finance”]

SweepLasVegas~



June 22nd: Still haven't received received an email for withdrawal from “Finance”
June 23:
ME:
(Checking status)

Sweep Las Vegas~
**Delay, high volume of redemption requests



* JUNE 25TH:
ME: Inquired about wait time as I have never had such long wait for redemption.

Sweep Las Vegas~
**Not able to provide a specific time.
Matter currently being handled Finance Team.

JUNE 27TH:
ME: Inquiry

SweeLasVegas~

They spoke with Finance Team and redemption is in the queue.

** Sorry for delay
High volume of redemptions


* Every reply from them: “Sorry for Delay,” “high volume of redemptions," , etc.
* No timeline, no specifics, no acknowledgment of my verification



On July 1st I emailed them a formal letter requesting to escalate my withdrawal and for explanations and support along with a timeline of all of the emails and replies.


Sweep Las Vegas:
Again apologized for the delay and explained once again about them being behind and all but assured me that I would get my winnings and would not lose anything only that it would be when they get to it.

On July 12th I reached out again and asked if I had moved up in the end the queue and they replied that they're not sure why I had not received my email from finance or my redemption yet that there may have been some sort of air or problem with something and they were going to reach out and let me know.
After a few days of not hearing back I emailed again on July 15th asking if they had gotten an update and they said they have not.

On July 17th I emailed expressing my miss my confusion about how things worked with them and how I didn't understand why they never explained anything to me and why they don't communicate as a team there
And they replied:
Hello Amber,

I already sent this issue to finance team and they are going to give prior attention to your payment.
That was today. July 18th.

I joined this casino in early May and made a few small welcome offer deposits and wasn't able to win anything..I kept getting emails with all kinds of offers so on May 16th I purchased an offer for $35 to get 50sc and was able to win up to $100 within a few hours and then I put in my redemption request..I waited over a month and kept seeing reviews with everyone else saying the same thing but I saw a few reviews say they had no issues redeeming crypto so I cancelled that redemption and redid it crypto then waited a couple of weeks before contacting support again and just keep getting the same automated message saying they're behind on redemptions so I ended up cancelling that redemption as well and redid it back to my bank account because I'm not really familiar with crypto and I'm still waiting since the 26th of June ..I wrote support again this morning and got the same automated response. I would like my redemption or my $35 back at least