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Reviews

High 5 Casino

Player Rating 9 reviews
6/10
9 reviews
Complaint Response 10 complaints
3 days avg. 10 complaints

AskGamblers Quick Overview

Right off the bat, you will notice High 5 Casino sporting a vibrant and friendly design, all packed into a handy mobile app. Although the selection of slots is wide, there's a lack of variety regarding software providers, virtually limiting the choice to the titular studio. Even if you move past this fact, you will find multiple reports of inadequate support response and delayed withdrawals, tainting the picture of this online casino.

What we like
  • High daily withdrawal limit
  • Mobile app available
What we don’t like
  • Few payment methods
  • Few software providers
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


High 5 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2020
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino
Mobile Apps
IOS

General Information About High 5 Casino

Operating as a sweepstakes casino, High 5 Casino came to the scene in 2020, so it's one of the earliest of its kind. Available in most US states, the site operates with a two-coin system, where one currency is for entertainment only while the other can be redeemed for cash.

Even though the slot collection is impressive, many players will find the lack of variety of software providers irritating. The casino makes up for this, though, with a series of engaging features, such as Boost on Demand, which increases players' winning chances, leaderboards, rapid rewards, and jackpots.

As we do in our online casino reviews, scrolling through will give you a detailed overview of High5 Casino's most crucial aspects and features.

How Does High 5 Casino Work?

High 5 Casino offers free-play coins and sweeps coins, allowing you to enjoy it as a social casino or sweepstakes site.

As usual, Game Coins (GC) will get you countless hours of fun without monetary commitment. You can stick to challenges and missions to obtain GC, but you can also purchase tokens if you're left without them. Sweeps Coins (SC) allow you to inject a bit of a real casino thrill into your gaming and redeem them for cash. High 5 Casino also offers Diamonds, which are exactly a currency but can be used to boost gameplay by adding unique and potentially increasing winning chances.

The welcome offer is deposit-free, giving you 5 SC, 250 GC, and 600 Diamonds. After that, the bundles start at $2, which is rather low and is a major plus for High 5.

Once you accumulate 50 SC, you can request redemption in the form of gift cards, while converting to cash starts at a minimum of 100 SC, at an exchange rate of 1 SC = $1. As for the maximum redemption limit, High 5 really raises the bar compared to other US casinos: the daily limit is set at $10,000.

High 5 Casino Promo Codes and Offers

At the time of writing this review, High 5 Casino didn't offer any promo codes.

StallCation

High 5 Casino Bonuses

Check out other High 5 Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Sweepstakes Bonus
Get 33 Sweep Coins + 550 Game Coins + 350 Diamonds + 1 Sweep Coin Daily for 4 Days
Maximum Bonus Amount N/A
Bonus Code N/A
Minimum Deposit $9.99

Complaints

Read the complaints other players have left for High 5 Casino. Learn more about complaints.

Show all complaints
High 5 Casino - Lack of Customer Support
I usually had a good experience with High 5 Casino and think they are one of the better casinos out there... Until you have an issue or need support. I had an account and for the life of me could not make any deposits. I contacted support and explained the issue many times and they could not resolve it. I was then told by Fabien my account was deleted and to create a new account with a different phone number. So I did, and then the new account was restricted and I couldn't make any deposits or play or anything. So I contacted support and explained the situation and then they unrestricted the new account and I had got fully verified. i was finally able to make deposits and play and everything was good! Or so I thought. I ended up winning $500 and when I tried to redeem it refunded it to my account and again my account was restricted. I reached out to support and received a generic response stating "after a comprehensive review we have closed your account". However, I don't believe they did a review or looked into the situation at all because if they had they would have seen that I reached out to support, they instructed me to create a new account, and then they unrestricted the new account. The terms state if you have multiple accounts to reach out to support. Which I did multiple times and did times and did everything within the terms and conditions. They took my deposits no problem and everything was fine until I won and tried to redeem. I would just like to know what I did wrong? Or have a fair review of the matter. But I cannot get a reasonable response or any help from support.
staus Resolved
$500
High 5 Casino - Unable to redeem my sweep coins

Hi,

I'm a verified member of High 5 Casino. I'm writing to share about an issue with High 5 Casino. I have 2000 sweeps coins ($2000) in my high 5 casino account. On February 27th, 2025, I went to pull up the High 5 Casino app, and it seemed to take me to a generic version of High 5 Casino. On this generic version of the site, I'm unable to view my sweeps coins and am unable to redeem my sweeps coins. I wrote to High 5 Casino in the help section, and they haven't written me back. I tried to access my High 5 Casino account on my laptop computer. When I logged in, a pop-up appeared, which is a signup form. I'm a member and have been for quite some time, and I am unable to redeem my remaining 2000 Sweeps coins. I wanted to redeem them for gift cards.

Recently, while going to the High 5 casino site on my iPhone, a pop-up appeared notifying me that High 5 casino was leaving Connecticut on March 14th, 2025. I had a total of 3,971 sweep coins, which i began to redeem for my favorite gift cards. My account is in good standing, and I have never violated any terms of service. on February 27th, 2025, i noticed a generic version of their site when i opened the high 5 casino app. with the site leaving Connecticut on March 14th, i thought i would have more time to redeem my sweeps coins, and even though i was able to redeem some, there's still 2000 sweeps coins i was unable to redeem. I feel very disheartened by this, as I've been a loyal member of their casino. I'm fully verified and would like to be able to redeem my sweeps coins that I fairly won. I'm writing to AskGamblers site for any assistance and help in this matter. This is a list of things I have done to try to access my high 5 Casino sweeps coins. Also, when I try to access my redemption gift cards on Prize Out, I'm unable to log in to view my gift cards.

  • wrote to High 5 Casino (received no response from them)
  • I tried to sign in on my laptop and was unable to access my account.
  • I uninstalled and re-installed the High 5 Casino app, but it's still sending me to a generic version of their app and also getting the sign-up pop-up.

I hope to hear back from you and anyone else who is being unfairly treated by High 5 Casino. I feel like this is very deceptive of them, and I would like to find out information about how I can best go about trying to redeem my remaining 2000 sweep coins.

Thank you :)

staus Unresolved
$2000

Complaint Statistics

Resolved 1
Avg. Amount $ 748
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Top reviews from our players

I am writing a new review, after having an issue, and being unable to log in, I was finally able to log in, when I changed my password, and logged in with my email :) I am very pleased, that I was able to redeem sweeps coins , and continuing to be able to redeem them in the days ahead, until March 14th.

I love how fast and easy crypto transactions are here. Depositing with Bitcoin is almost instant, and withdrawals are processed quickly, usually within a few hours. Plus, they offer some really generous crypto bonuses, which is a nice incentive. If you’re a crypto user, this site makes everything smooth and hassle-free.

The customer support team doesn’t seem very knowledgeable about crypto-related issues. I had a question about blockchain confirmations, and they just gave me a generic response that didn’t really help. If they’re going to promote crypto gaming, they should train their support agents better on how it works.

I like High 5 but unfortunately the bonus offers are not so attractive. My experience with their withdrawals has been great so far, always received my winnings, and the platform is well done, pretty and it just worked properly. I'd improve the bonuses offers.

How dishonest and shady they are.
HORRIBLE CASINO STAY AWAY!!!
I had been playing for almost a year a few times a week with whatever spare dollars extra I might have had, never really hitting anything big enough to cash out, at least. then I finally hit and was able to surpass the $100 mark, and finally qualified to cash out. So after my account was verified and everything. I connect my bank and send in a request to cash out my winnings... after 2 days of waiting they message me and hit me with saying I had multiple accounts. Wow what a cop out to having to pay somebody their money. No real explaination, no proof of these multiple accounts, they just claimed that & not having to show me anything to confirm this, and that was that. They closed my account took all my winnings and there was nothing more I could do but accept that they can just say whatever they feel like as a reason to rob people of their money and not have to worry about answering to any questions asked about it and can get away with it.
What's the point of verifying your account when come payout they tell you some bogus excuse of you having multiple accounts when "supposedly" they verified your account? Why wouldn't they have told me of these multiple accounts then when they were "verifying" my account?? Some shady ran casino if you ask me. You're better off spending your money elsewhere cause these guys did their homework and found a loophole when it comes to robbing people "legally" and are clearly getting away with it.

I use to like how they would pay out within about an hour through skrill. And the live casino however find out they cheat and won't pay the full amount on winning wagers. So avoid this casino like the plague.

High 5 casino uses chip manipulation. In it other words, they Cheat you out of your winnings. Avoid this casino!!! I am not making this up as I have the screen shots to prove what I say. When I confronted them, since this has been going on for some time, they would rarely respond and blame a computer glitch finally ended up saying I made it up and blocked my account.

Avoid roulette. Thats where most of this happened. I had $2 on 35 black which was the winning number. I hot paid ,$36. I thought maybe I had made a mistake bit it kept happening so I started taking screen shots of my wagers each spin. Over a dozen times I have caught this. So if you want to play in a fair environment, avoid high 5 casino at all costs.

High 5 Casino is a great place to play online! They have various slot games with cool graphics and fun themes. It’s easy to use, and they’re always adding new games, so it never gets boring.
The bonuses are pretty generous, which is awesome because it means more chances to play and win. Plus, if you ever need help, their customer support is friendly and quick to respond.
Overall, High 5 Casino is a fun and reliable spot for anyone who enjoys online slots. It's worth checking out!

The lack of timely and effective communication made the whole experience frustrating. It’s a shame because the games themselves are decent, but when you can’t get help when you need it, it seriously impacts the overall experience.
If customer service is important to you, I’d recommend looking elsewhere. High 5 Casino needs to step up its game in this area.

I like that they carry a decent selection of games including many of their own in-house games. They also offer the ability to purchase in-game features directly through boosts. A cool concept but please see the cons

Not happy with their inability to take responsibility for their mistakes. They priced a boost aggressively and then decided it was not enough money and took my account balance days later.. and there were no violations of policy or terms... Can't use them if they are not resolved

I like that there is lots of games and you can easily choose what you like. Also the variety of bonuses is great! It is a good one for newcomers and for advanced players.

I usually struggle with poor customer support: long responses and the idea that casino is always right it is not good. It is easy to lose your client with such approach.

So, I signed up a little while ago at High 5 casino trying to find some wager-free casinos. As it is just hard to win these days on slots, let alone complete thousands of wager. I think the biggest frustration is hitting big while bonus wagering, but those wins never come when playing with straight cash, that is why you have to join High 5 casino as it offers wager-free spins.

So today, not sure what came over me, but I decided to claim my welcome offer finally. You are granted 20, 50, or 100 wager free spins depending on the amount you deposit. Besides the spins, you will get 1000 diamonds to spend in their shop, and let me tell you it's lucrative as well.

If you google High 5 Casino it's very difficult to find, as I think the SEO on high 5 games rank higher, so the provider and its slots come up quickly in the results. Tend to be a bit confusing at times.


Their live support takes around 30 seconds to be connected and will assist with whatever problem you might have. With that said, sometimes you need to rephrase questions as their support will simply copy and paste certain text from the terms and conditions related to your questions. However, I am asking for support, because the terms are not clear or do not state anything.

Depositing was easy as there are many options to choose from in my case I used Astropay. Withdrawal has the same options as deposit methods.

After I had a big win, I uploaded my docs which took around 40 minutes to be verified and my withdrawal was processed within 10 minutes thereafter. I accumulated a lot of diamonds during my gameplay which I will redeem in the store for some extra wager-free spins.

Overall great casino and fast withdrawals. I was a bit skeptical as I could not find anything on google regarding reviews, cashouts, etc. So I was worried there were going to be delays etc, however, they surprised me. So head over to High 5 casino and claim your batch of wager-free spins!

I highly recommend them!

Their game collection needs improvement as you will find around 600 slot games, where most of them are High 5 games. You will find you relax and push gaming and some other popular providers. With that said, I enjoyed some high 5 games today lol. It's where I got my big win to withdraw.

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