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Jackpota Casino

Player Rating 5 reviews
7/10
5 reviews
Complaint Response 12 complaints
3 days avg. 12 complaints

AskGamblers Quick Overview

Jackpota Casino offers a great casino experience, with no purchase required. However, there are options if you want to enhance your gaming experience, and packages start as low as $1.99. You'll also have access to online support 24/7 and responsible gambling tools.

What we like
  • Home to leading gaming providers
  • Online support 24/7
  • Budget-friendly Gold Coin packages
What we don’t like
  • No live chat
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jackpota Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2024
Company
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile

General Information About Jackpota Casino

Jackpota Casino is a US-facing sweepstakes casino available in most states, although with a few exceptions. This is the usual two-coin system site that requires no purchase, but offers the option to play using the redeemable tokens.

You can sign up from most devices, and the registration process is quick and easy. You may be able to get coins once you register, but we'll post the most up-to-date casino bonuses further down the page in our casino review.

How Does Jackpota Casino Work?

Like any two-coin site, Jackpota has two modes of operation: one is completely free play, using Gold Coins, and the other is Sweeps play with potential redemptions. You can switch between Gold and Sweep coins at any point.

If you want to play with no monetary commitment, you should stick to Gold Coins that you can obtain via various challenges and missions or purchase them via one of the numerous coin bundles.

The welcome offer requires no deposit, giving you 7,500 Gold Coins to start your adventure.

If you play with Sweep Coins, you have the option to convert them into real cash: the minimum you must accumulate to request redemption is 50 Sweeps Coins at an exchange rate of 1SC=$1.

Jackpota Casino Promo Codes and Offers

At the time of writing, we had no exclusive Jackpota promo codes; all of the bonus offers can be triggered directly on the website.

The no-deposit offer involves 7,500 Gold Coins, while the first coins package will give you 50,000 Gold Coins + 25 Sweeps Coins (150% Extra).

StallCation

Complaints

Read the complaints other players have left for Jackpota Casino. Learn more about complaints.

Show all complaints
Jackpota Casino - Account Locked and No Response From Support or Compliance

Hello, I am submitting this complaint because my Jackpota.com account has been locked since November 18th, and I have not received any response or update from support or compliance despite multiple follow-up attempts. Below is a clear and factual timeline:


• November 18: My account unexpectedly locked. I opened the main verification ticket #357155 the same day.

• November 18–24: No response on ticket #357155 despite multiple follow-ups. I could not access my account or my funds during this period.

• November 22: Because there was still no communication from Jackpota, I opened a second ticket #359756 myself to request an update.

• Same day: Ticket #359756 was immediately closed by support without any reply or explanation.

• November 18–24: Tickets tied to my secondary email were also automatically closed without any replies, even when I responded.

• November 24 (today): My main ticket (#357155) is now marked “Urgent,” but there has still been zero communication from support or compliance.

• Today: I attempted a password reset successfully, but logging in still shows: “Your account is locked. Please contact support.” Because of this lock, I am unable to access my account or my funds.


I have attached screenshots that show:

– Ticket numbers and statuses

– All follow-up messages I sent

– Dates with no communication

– The login lockout message

– The timeline showing a lack of response


I want to be clear: I am not accusing Jackpota of wrongdoing. I am only providing documented facts. I have followed all guidelines, responded promptly, avoided unnecessary duplicate tickets, and waited several days for responses at each step.


Resolution Requested:

I respectfully request AskGamblers’ assistance in having Jackpota:

1. Review and unlock my account

2. Allow me to keep and continue using my account

3. Restore my access to my funds


I simply need communication from Jackpota regarding the status of the review and what steps, if any, are required from me. Thank you for your time.

staus Unresolved
Jackpota Casino - Need all the help I can because they’re trying to run from paying
Hi,
Long story but I’ll try to keep it short. I was playing Jackpota for a little bit and the redemptions were fast. Did my debit card verification for my debit card, address, alllll the proof you can do.
Finally hit it big! $17,000 and ended up trying to win more and spent $5,000 of that. Finally took my luck and tried to redeem. They are now saying they need verification of my purchases with my VIRTUAL CARD (Apple Pay) ending in 7592 by way of Bank Statements. Apple Pay does not offer bank statements so I sent them my Bank of America bank states showing proof of purchases. I have sent screenshots showing that 7592 is a virtual card connected to my debit card to hide my debit cards numbers etc for security purposes. Still no luck. Finally got to the point where we are arguing and they restricted my account completely so I can not log in or anything. Emails are non existent and they just keep copying and pasting the same rhetoric with no help. It seems very scammy and bogus now. I don’t understand the decline with this website but you win big and they don’t want to pay.
Only course of action I have is the legal route and disputing transactions so that it forces them to provide proof of purchase and that’s when I will say seeeee proof of purchase through my bank.

Need all the help I can because they’re trying to run from paying. I have pictures, conversations anything needed to prove my case.
staus Unresolved
$17000
Jackpota Casino - Jackpota Declined Payment
On 09/27/2024 at 10:06 PM I purchased a welcome bonus for 9.99 at Jackpota.com and won 214 sweepstake coins with it by 10:14 PM

Then seven minutes later by 10:21 PM I had won a total of 3513.24 sweepstake coins with it, but when I tried to redeem them for my real cash prize I was locked out of my account and promised that I would recieve my winnings in two to three business days and that the restriction of my account was just a formality.

Then on 09/28/2024 at 8:30 AM through Chat I specifically asked an agent named Eva with the utmost seriousness if I could confidantly rely on recieving the whole amount to which she adamently stated and I quote

“You will be getting the whole amount.”

So I celebrated and told my family and wasted money I didn’t have only to recieve a message by an agent named Katrina on 10/1/2024 at 8:58 PM that Jackpota management had irreversibly closed my account, excercised their right to refuse service to anyone at their sole discretion, and that a redemption/refund would still be completed. So I felt relieved at first thinking so long as I’d get my winnings I’d be okay because I had trusted them and spent money to the point where I had virtually no more money of my own just to recieve a humongous setback in my life the next day.

On 10/2/2024 at 1:35 PM another Jackpota agent named Patricia states I violated their terms and they reserve the right to close my account at their sole discretion and that it was final and all my winnings were forfeited and any future emails of mine would go unanswered by them and then to have a great day she told me.

First thing I did I reached out to Jackpota through chat as soon as I could and begged an agent named Nadine to please clarify what policy violation was I guilty of to deserve this to which she and countless other agents who were to follow all clearly stated that they didn’t know and to this day I still don’t know either. Nor do I believe there was a reason to know in the first place. All I know is I lost my job, i almost lost my truck, and worst of all I lost my dignity because I had to ask for money I let people borrow back and money borrowed from everybody I know just for trusting an insidious social casino website.

I know I won fair and square, but apparently too much for them to pay out.

I won 3513.24 US dollars and I want just that. May I please share all my screenshots and interactions I have had with Jackpota?
staus Unresolved
$3513.24

Complaint Statistics

Resolved 3
Avg. Amount $ 5,623
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Top reviews from our players

This is the one and only casino that I will play. That doesn't offer a daily automatic free play. Way better than other casinos. You can deposit with Litcoin. It costs less than a quarter. Very fast deposits, very fast withdrawals, and the promotions are a lot of fun and keep you busy every day.

I like the overall platform and the game selection. It is easy to navigate. Also, easy deposit and withdrawal methods. I have not been able to withdraw yet.

The treasure chest bonus. I don't think there is a real good chance of getting a decent bonus out of it. Which is about true with every platform in online gambling, in my opinion.

Jackpotter has a great selection of games, it’s easy to use, the staff is very helpful and I would recommend anyone who like to not only gamble but also win big!

I wish the free chests hit more spins but other than that nothing I dislike about it. I really enjoy it and it’s great for both new and expensive players

I’ve had a really good time playing at Jackpota Casino. The site runs smoothly, the layout is clean, and it’s easy to jump straight into playing without any hassle. There’s a solid variety of games, especially slots, so it never feels repetitive.
The bonuses are generous and easy to understand, and payouts have been quick and reliable in my experience, which definitely builds trust. Customer support has also been friendly and helpful whenever I’ve reached out.
Overall, Jackpota Casino has been a fun, enjoyable place to play. It’s well put together, rewarding, and just an all-around positive experience. I’d happily recommend it to anyone looking for a dependable and entertaining online casino.

There is not much that I like about this place. The games are from the same providers as the rest of these casinos. The layout of the online casino is not good either.

Jackpota is a shady online casino that hides behind the guise of being a social casino to skirt regulations. The experience is awful, with a lack of any real benefits for players. There's no VIP program, no cash-back deals, and the customer support, especially from Nadine, is notoriously bad. If you're looking for a better gaming experience, there are far superior alternatives that offer actual rewards and reliable service. Avoid Jackpota if you value your time and money.

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