Jackpota Casino

Hello, I am submitting this complaint because my Jackpota.com account has been locked since November 18th, and I have not received any response or update from support or compliance despite multiple follow-up attempts. Below is a clear and factual timeline:

• November 18: My account unexpectedly locked. I opened the main verification ticket #357155 the same day.

• November 18–24: No response on ticket #357155 despite multiple follow-ups. I could not access my account or my funds during this period.

• November 22: Because there was still no communication from Jackpota, I opened a second ticket #359756 myself to request an update.

• Same day: Ticket #359756 was immediately closed by support without any reply or explanation.

• November 18–24: Tickets tied to my secondary email were also automatically closed without any replies, even when I responded.

• November 24 (today): My main ticket (#357155) is now marked “Urgent,” but there has still been zero communication from support or compliance.

• Today: I attempted a password reset successfully, but logging in still shows: “Your account is locked. Please contact support.” Because of this lock, I am unable to access my account or my funds.

I have attached screenshots that show:

– Ticket numbers and statuses

– All follow-up messages I sent

– Dates with no communication

– The login lockout message

– The timeline showing a lack of response

I want to be clear: I am not accusing Jackpota of wrongdoing. I am only providing documented facts. I have followed all guidelines, responded promptly, avoided unnecessary duplicate tickets, and waited several days for responses at each step.

Resolution Requested:

I respectfully request AskGamblers’ assistance in having Jackpota:

1. Review and unlock my account

2. Allow me to keep and continue using my account

3. Restore my access to my funds

I simply need communication from Jackpota regarding the status of the review and what steps, if any, are required from me. Thank you for your time.

I have reached multiple times about my redemption of 2800sc since the 7th of January nothing has happened. Been told multiple times the relevant is looking into it or the security is awaiting approval. I have submitted every thing they asked for. I am verified already. I have not broken any rules. I spent a good amount to get there too. I have been waiting almost 3 weeks now. Please Jackpota make things right.

I won the community sweep major jackpot on 1/7 for $7800 I was approved through the verification process. Once I put my redemptions in they locked my account and wanted proof I was playing in state/country you are allowed to play in so I provided them the necessary information they needed to prove I was in fact in an eligible playing location (NY). Then they said it was still locked for a potential fraud issue or related account chargeback issue. I’ve asked why exactly was my account closed and they still could not give me a reason and said they would not. I feel this is absolutely wrong and they should honor my redemptions. I have only 1 account on the jackpota site so I don’t know what they’re talking about. They honored my redemptions on their other site (Megabonanza.com) so why would they not honor my redemptions on jackpota? I feel they just don’t want to pay me. Any help would be greatly appreciated.

Thank you

< full name removed >

Jackpots has been delaying my redemption process for 8,028.49.

I had already been verified and redeemed a lesser amount from them before with no issues.

Now that I am trying to redeem they’ve restricted my account and asked for more verification. I have submitted my verification to them five times and got the same response that it would be fixed in 24-48 hours.

I have contacted live chat, support, and their social account multiple times. It seems like at this point they are just stalling so they do not pay out.

I will attach screenshots of live chat, emails, and redemption amount.