Captain Jack Casino Complaints - Withdrawal & Other Problems

Captain Jack Casino - Waiting over a month for an approval

I have been waiting for an approval on 2 withdrawal requests since 11-26-20. Both for $2500. Total of $5000. I've been on live chat numerous times ...

Captain Jack Casino - Awaiting Payment For Too Long

As happened recently (but now paid) with a sister site of Captain Jack, my withdrawals totaling $7500 have been in "pending" for 2 weeks now. I ...

Captain Jack casino - Delayed payment and no follow up

Withdrawal of 1210 was originally requested on July 28 and approved on Sept 4, I've been in chat weekly since then and keep being told to be patient, ...

Captain Jack Casino - Extreme delay on withdrawal requests

I requested a withdrawal, in the form of a check, from Captain Jack Casino on 7/12/2020 for $1560. I spoke to casino representatives regularly, and ...

Captain Jack Casino - Not approving the withdrawals for 2 months even though account is verified

Team,i have pending withdrawals from more than last 2 months .I did so many follow ups with online support.every time they will create a ticket.but ...

Captain Jack Casino - No payment, no answers to my emails

hi. i deposited btc into captain jack casino and then requested withdrawl in the amount of $400 to my btc address on the 12th of october 2020. I have ...

Captain Jack Casino - Slow payment on winnings

Hey There,AG was kind enough to assist the last time I needed help. I'm hoping you can help with resolution again. I have approx $20,000.00 owed to me ...

Captain Jack Casino - Delayed $600 Payment

Submitted a withdrawal request on June 6th 2020in the amount of $600 USD. My identity has been verified several weeks. I have spent hours chatting ...

Captain Jack Casino - Giving me the Run Around and Delaying Payment

I have had pending withdrawals with Captain Jack Casino for a total of 24 days (16 business days). There policy states that all withdrawal requests ...

Captain Jack Casino - Delayed payment since May 6th 2020

Submitted a withdrawal request on May 6th 2020in the amount of $750 USD. My identity has been verified several weeks. I have spent hours chatting with ...

Captain Jack Casino - Not receiving payments

This is the final casino in this group that I"ve played at, and yet another that does not want to pay unless. So, I'm back here again. I stopped ...

Captain Jack Casino - Round around in circles

My request was initiated on March 3rd . I submitted all of the documentation they asked for and went through the third-party verification by March 5th ...

Captain Jack Casino - Delayed Payment for over a month

A little over a month ago I did a withdrawal, after 2 weeks they put the money back in my casino account and said they can not issue checks it has to ...

Captain Jack Casino - Delay in Verifying Documents

I have been going back and forth with the casino for several weeks now regarding my verification process. I sent in all my documents and then they ...

Captain Jack Casino - Long waiting time for payments

Hi I currently have 10 pending withdrawls all for 2500. The oldest one dating 10/14/2019 Since I closed my last complaint Tawni has been great at ...

Captain Jack Casino - No Payment Of $15,000 and account closed no reason given

I won $15,000 playing multiple games at Captain Jack Casino on June 26th, 2019. The email confirmations for the withdrawals are attached. On July 29th ...

Captain Jack Casino - Will not pay nor say why

Dear captain jack. I have tried and tried to get you on the phone for months. I guess I was doing ok cause I won 2500 dollars and they just canceled ...

Captain Jack Casino - Strange business practices when it comes to payments

Hi, back in April I won $100 from the casinos no deposit bonus. I submitted all requested documents and the withdrawal was approved. I never received ...

Captain Jack Casino - Delayed payment, one excuse after the other

I requested a withdrawal of 1550 on 2/10/19. After numerous contacts, I was finally told the withdrawal was approved on 4/23/2019, I was given the " ...

Captain Jack Casino - Waiting for 2 months on my withdrawal

This is the second time that I file a complaint. The first time I was turned down because I didn't submit enough information. I won and requested a ...

Captain Jack Casino - Stalling on withdrawals totaling $10,000

I’m waiting on 4 withdrawals of 2500 dollars for over 4 weeks now. First they said that my bank account was no good for wire transfers. I don’t ...

Captain Jack Casino - Stalling on a withdrawal request

I am filing a complaint because it has been over 20 days since I requested a rapid withdrawal.(Which I was not informed they did not do anymore until ...

Captain Jack Casino - Waiting too long for payment, again

Hi, I put in a request for $2500 on january 22, 2019. I have spoken to 5 representatives to see why I have not recieved payment yet, and all I am ...

Captain Jack Casino - Extremely delayed payments

I won $30,000 over one and a half years ago... first they started splitting my $2500 withdrawal requests in half to $1250 then instead of getting paid ...