General Information About AceCasino
Ace.com is all about patriotism and claiming it’s the No. 1 social casino in the US: Uncle Sam welcomes you here with a could-be-bigger welcome bonus, but we wouldn’t bet on it being No.1, though. The sheer number of games at AceCasino puts it well behind some of the other brands.
Although it brands itself as a social site, Ace does feature a double currency system, with Sweep Coins available for redemption; in our book, AceCasino belongs in the sweepstakes casino category.
The design is well thought out, and navigating around the site is pretty easy, with a helpful menu on the left side of the screen. Ace.com doesn’t have a separate app, so all you have to do is visit the site and play.
Registration is rather straightforward: you can sign up via email only, as there is no integration with social media, like Facebook. This is a bummer, in our opinion, given that Ace prides itself on being a social gaming site.
Learn more about coin purchasing and prize redeeming, as well as AceCasino’s game library, in our casino review.
Payment Information and Options at AceCasino
Like we said, AceCasino employs a double-currency system featuring Gold Coins and Sweeps Coins.
As is the case with any sweepstakes site, Gold Coins are the only type of currency that can be purchased. AceCasino offers a no-purchase promotion for new users, giving you 7,500 Gold Coins; on your first purchase, you can get an additional boost in purchased coins by 150%.
If you wish to continue purchasing Gold Coins, here are the rates:
- $1.99: 10,000 Gold Coins
- $4.99: 20,000 Gold Coins
- $19.99: 40,000 Gold Coins
- $49.99: 100,000 Gold Coins
- $99.99: 200,000 Gold Coins
Of course, various promotional tools can be used to obtain Gold Coins, like winning them directly while playing or participating in mailing lists.
On the other hand, we have Sweeps Coins that cannot be purchased; these are always won through play and promotions, but can be redeemed for prizes at the rate of 1 Sweeps Coin - $1. To initiate a prize redemption, AceCasino will ask you to have at least 100 Sweeps Coins in your account and use exclusively bank wire transfer.
In total, AceCasino’s withdrawal may take up to 12 days, provided that you have completed the KYC check on time.
Customer Support at AceCasino
There are multiple ways to get in touch with AceCasino; however, not all of them are available to all players.
You can try the online form, where you put in your query and wait for the response (which shouldn’t take longer than 24 hours), or try to get an answer in the FAW section.
Hotline, however, is reserved only for queries relating to prize redemption or coin purchase. Finally, you can resort to live chat as the easiest way to contact customer service, but there’s a catch: live chat is unlocked as an extra perk only after you’ve made your first purchase.
For AceCasino, it seems that not all customers are treated equally.
Games at AceCasino
The games lobby list slightly above 500 titles, all of which belong in the slot category.
There are multiple filters to help you find the games, including Recommended Games, Discover section, Popular Games, Hold & Win, Classic, Megaways, Cascading Reels, Slots, Play the Feature, and Exclusive GC Games.
Despite having a somewhat limited choice of games compared to some more established sites, 500 games should still be enough to keep you entertained.
AceCasino’s Commitment to Responsible Gambling
Ace.com is a US casino, which means it ain’t playing when it comes to responsible gaming.
There are four tools you can use to curb your playing time, including: Deposit limit tool, Time limit tool, Self-exclusion tool, and Cool-off tool.
I like the game choices and I do enjoy the games themselves.
The bonuses on games that usually have great bonuses are horrible and feel like a waste of money and time. There are very few meaningful bonuses. I spent $700, and the most I ever won in a bonus was $50. It’s disappointing because I like the games, but the low returns make me unwilling to keep spending money without decent wins. I spent over $30,000 on another Casino last year and stayed loyal to that site; the biggest win I got there was $2,500. Ace also has very annoying pop-ups with the “key” feature, which interrupts gameplay. Pop-ups should appear after you finish playing, not during. I hate pop-ups in general. One time I put nearly $300 into a single game, and the bonuses I received were very poor. The maximum payouts on games that should pay more (like on other sites) are significantly lower here. I’m disappointed and feel like I’m done with online gaming platforms like this. I already requested to close my Ace account, which is frustrating because users should be able to close their own accounts without contacting support.
I also felt like I should have reached 150 characters much earlier, so I’m not sure why I had to keep writing.