YoyoCasino - Declined my €1,850 payment for no reason

Dear Manuel,

We would like to kindly inform you, that after carefully evaluating your case by our Administration, we can see that your account did not pass the verification procedure.

You did not create duplicated accounts to the same E-mail address on one website, we detected accounts used by different people that were registered to the same E-mail address on some of our brands.

Although we appreciate from your point of view this may not seem serious, we would like to inform you that the e-mail address is considered a piece of personal information and as such must be unique for each account holder. This rule is imposed on all online operators and is part of our Anti-Money Laundering responsibilities to monitor and act accordingly when such situation arises.

Furthermore, please note that the successful verification in your case would have consisted of fully verifying the identity of both account holders. At the present moment, we have received documents only from one account holder, which renders the verification process failed.

Based on this, the Security Department has made a decision to cancel your withdrawal and to permanently close your account with YoYo Casino and any other accounts associated with your personal information. This is our final decision.

We hope this clarifies the situation.

Best regards,
YoyoCasino Team

Dear YoyoCasino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached, if any.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­­t@­a­s­kg­­amb­­le­r­s.com.

Thank you in advance.

I will like to add something here, I don't really care if you keep my account close based on what happened, But if the only thing to fix this is for my fiance to verify her account we don't have a problem with that.
So if you need that, please let me know here or trough my email what we need to send to verify the account and actually work this out

Dear AskGamblers team,

We will provide you with all the pieces of evidence via email shortly. We are sorry for the delay with the answer.

Best wishes,
YoyoCasino Team

"Furthermore, please note that the successful verification in your case would have consisted of fully verifying the identity of both account holders. At the present moment, we have received documents only from one account holder, which renders the verification process failed."

We can send you the documents you need, you're not even trying to solve this.
Tell us, what do you need for us to send so we can solve this

AskGamblers Complaints Team has been provided with enough information and evidence on behalf YoyoCasino management in regards of this complaint to confirm and justify the casino actions. Player by his actions breached casino term #5.4 and casino acted upon term #6.22

5.4 All data and information that you have provided when registering at our Casino is true and real and you will continue to update this information in case of any changes. 

6.22: YoYoCasino Casino has the right to block an account, as well as to cancel payments and deposits in case of suspicion of fraudulent activity during replenishing the account. Moreover, the casino has the right to notify the relevant authorities about fraudulent payments and illegal activities.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.