Complaint #3
Wink Slots Casino
Self exclusion terms violation
6 years ago
I submitted a complaint about winkslots and it got rejected because not enough evidence.
So I have e-mail 888 casino asking when I first started a self exclusion please see attached screenshots.
So you can see Cassava have not applied my exclusion to all of there websites, once I emailed winkslots yesterday and complained I magically got emails from them and foxy to say my accounts have been excluded.
So I'm led to believe I should not of been able to open an account with winkslots let alone be allowed to deposit.
On the 1st or October I was allowed to deposit £60
On the 5th of November i was allowed to deposit £90
Surely this is breaking their terms but not blocking my account from all of their sister company's as they explained they would when I first self excluded.
So I have e-mail 888 casino asking when I first started a self exclusion please see attached screenshots.
So you can see Cassava have not applied my exclusion to all of there websites, once I emailed winkslots yesterday and complained I magically got emails from them and foxy to say my accounts have been excluded.
So I'm led to believe I should not of been able to open an account with winkslots let alone be allowed to deposit.
On the 1st or October I was allowed to deposit £60
On the 5th of November i was allowed to deposit £90
Surely this is breaking their terms but not blocking my account from all of their sister company's as they explained they would when I first self excluded.
Now Winkslots are trying to pin it as my fault.
I have a problem, if they done as they said they would and blocked all access to cassava products I wouldn't be in this situation.
They are claiming it my fault for signing up.
My details are the same my name , email address, phone number for verification and my home address are the same across any of my cassava accounts that I have had open at some point.
I don't feel like they think they have done anything wrong by not keeping to there terms.
I have a problem, if they done as they said they would and blocked all access to cassava products I wouldn't be in this situation.
They are claiming it my fault for signing up.
My details are the same my name , email address, phone number for verification and my home address are the same across any of my cassava accounts that I have had open at some point.
I don't feel like they think they have done anything wrong by not keeping to there terms.
Wink Slots Casino Complaint Stats
Resolved
0 / 2
Avg. Amount
$697
Avg. Complaint Duration
5 days
Avg. Response Time
8 days
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