I have 4 pending payouts with Palace of Chance and am getting nowhere by trying to resolve this with the Customer Service Department. the 2 I am most frustrated with are the 2 withdrawals made 4/6 and 4/8. I submitted all the necessary documents required and have inquired numerous times about the status of the withdrawals only to be given the runaround. Emails are not answered even though I get an auto response promising an update within 5 business days and when I do a live chat I am repeatedly told that the processing department is running behind. That is not my problem.........so fix it!! Hire more people or streamline the process so it is not consistently behind. I have been patient, but I want to know when the checks will be mailed! I feel like I am being played just so they can continue to delay payment. I am very disappointed in the process. I play at other sites and receive payment within 14 days. This is going on 2 months!!! Here is the proof of the withdrawals taken from my account page at the casino 04/06/2017 10:20 AM Check Withdrawal Requested -$678.00 and 04/08/2017 10:19 PM Check Withdrawal Requested -$608.00 and here are the approvals for the withdrawals 04/12/2017 11:02 PM Check Withdrawal Approved! -$603.00 and 04/20/2017 05:44 PM Check Withdrawal Approved! -$608.00 Both were approved for payment over a month ago.
I also have a $1000 wire transfer withdrawal from 4/23 04/23/2017 07:46 AM Wire Transfer Withdrawal Requested -$1,000.00 and a wire transfer withdrawal of $500 from 5/16 I have submitted all required banking information for the transfers to be completed. The $1000 wire transfer withdrawal (minus the bonus given) was approved 5/03.....it is over 3 weeks and it has not arrived at my bank.......why???? I cannot see beyond 5/16 for some reason (which is really weird) so I do not know if that wire transfer has been approved.
I really like playing at this site, but the payment process is really ridiculous. I have played at other sites and have had my money within 14 days. There is no reason for the delays I have experiÂencÂed......eÂspeÂcially with the 4/6 and 4/8 withdrawals.
Disputed casino | Palace of Chance Casino | |
Reason | Delayed payment | |
Amount | $ 2711 |
Palace of Chance Casino Complaints
- 147 of 160 resolved
- 2 days avg response
- 2 weeks avg complaint life
- 2,084 USD avg amount
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Resolved
Palace of Chance Casino - Waiting too long for my $1,300 bitcoin payment
$1,300
Resolved
Palace of Chance Casino - Waiting too long for my $1,300 bitcoin payment
My first withdrawal was approved in Nov. 2020 for $200 then I got an email that said I would not be able to receive a check and I needed to do a ...
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Resolved
Palace of Chance Casino - Delay in released payment
$1,060
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Palace of Chance Casino - Delay in released payment
My payment for $1060.00 was approved on 9/24/20, it was released to the service payment provider on 10/23/20 , there terms say it takes 10-15 business ...
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Resolved
Palace of Chance Casino - Slow processing of my payment
$2,500
Resolved
Palace of Chance Casino - Slow processing of my payment
I requested a bitcoin withdraw from Palace of Chance Casino on September 22. I turned in all paperwork and it was approved that day. I asked when will ...
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Resolved
Palace of Chance Casino - Delayed payments of $5000
$5,000
Resolved
Palace of Chance Casino - Delayed payments of $5000
I requested two $2500 withdrawals on August 17th, 2020. I submitted all of the required documentation shortly after requesting the withdrawals. I did ...
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