I put in a redemption on August 23 at that time of redemption. It said 24 to 72 hours that passed then they told me 14 business days that passed and then they said their website states they could have up to 30 business days could take a little bit longer if they had to go through securities now I got an email from a robot saying that their terms on their site says 90 business days which that was not the case. I have proof and emails and site messages that stated up to 30 business days so they just literally changed their website to 90 business days. So in that case if I put in a redemption on August 23, I’m not gonna get paid till December 26 and that is not OK with me. Everything is a lie with them. They keep changing their terms. They are refusing to pay me. I put in a redemption August 23 like I stated for $5000. I played my own money. I am KYC verified. I redeemed to my trustworthy bank account and there should be no issues with my account whatsoever. They have not only done this to me, but several other people and I just want to be paid what is owed to me and I should not have to wait 90 business days to receive my money.
Complaint Info
Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
They won’t respond because they’re doing this to a lot of people not just me they’ll just won’t pay me like they have everybody else so I hope you give them zero stars
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
The Money Factory Casino Complaints
- 1 of 19 resolved
- 2 days avg response
- 4 days avg complaint life
- 1,362 USD avg amount
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Unresolved
The Money Factory Casino - Am I going to have to wait 90 days
$138
Unresolved
The Money Factory Casino - Am I going to have to wait 90 days
I created a Skrill account & found The Money Factory via the Skrill app. I won $138 on my first visit on October 26 & my redemption request is still " ...
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Unresolved
The Money Factory Casino - Waiting on payout from Money Factory
Unresolved
The Money Factory Casino - Waiting on payout from Money Factory
I've been waiting since 9/7 for my payout, I'm fully verified, and they say it's a 24-hour wait for Skrill payout I have contacted them via email many ...
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Unresolved
The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
$1,001
Unresolved
The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
I requested a redemption from The Money Factory on July 18. It is September 17 and I have not been paid. When asked on August 29 about the redemption ...
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Unresolved
The Money Factory Casino - Redemptions pending
$1,100
Unresolved
The Money Factory Casino - Redemptions pending
I’ll be honest it’s only been 4 days so far for my 2 redemption requests of $450 and $650 but I am being proactive considering all the problems I ...
Read more
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