I've registered my account on 25 September. The same day I've made my first deposit. Then they ask my verification documents with my photo holding ID. I've sent it all.
After I have been verified (proof in the attachment) I've requested a withdrawal and I've got my money from Hotstripe (exacly 49,50e, screen above).
Everything was ok, as I got from Hotstripe my first payment. Then on 1st October I've made a second deposit (screen in the attachment) I played and I won some money. From the moment I've requested further payments I dont know why but they've started to invent strange stories.
Finally, I've got emai from them that I've registered new account under my dads name after they had closed mine.
Another lie from them.
In the past my father had accoount on Hotstripe Casino. He also sent all needed document with him holding his ID!.
Before I've registered my account I asked if I can register an account. They told me there is no problem. One account for one ID. I've also read terms carefully and there was no record that I can't set up an account. They only allow 1 account per person.
Please note, they verified my documents, paid the first payment and just I wanted to pau out a large sume theybegan to make problems!
They sent me also email that my account was closed in the past. It is also not true. They've closed them on 9th October! Fortunately, I have screens of my account. On 8th October I've normally log into my account (screen in the attachment).
Hotstripe is lieing that I set up a second account on my dads name they. They also lieing that I've sent the same photo with holding ID. This is ridiculous.
I can prove I've sent my photo with me holding my ID (I can send photo admins of askgamblers)
Hotsripe took me not only my winnings but aslo stole my deposit...
I am sendind screens from my account and email.