Cleos Vip Room - Still no wire transfer after 2 weeks

Erica Heiny United States
posted on February 16, 2016.

On 1/11 I won $1062, I waited the verification period and approx. a month later received a check. Now where I am having a problem is that there is no place I can cash this check nor will my bank accept it for deposit being it is international. So I contacted cleos vip room the day I received the check and told them the situation, they replied back saying that the only other way was through wire transfer, I agreed and sent them my account information. I was told that I would have my money no later then Tuesday the following week, we'll Tuesday came and went and no money, so I emailed them and I was then told that I would receive it no later then friday, well friday came and went and nothing, so I emailed them again and was told no later then Tuesday, well here we are again and now they are telling me that I will have it by tomorrow, which I am having a hard time believing since I have been getting the run around for 2 weeks now.

posted on February 17, 2016.


Client's wire transfer will be executed tomorrow and will take up to 2 business days to be received.

It must be noted that client was advised to choose wire transfer option as soon as prize was won, noting that it would be a much faster and less crumbersome option, but check was chosen instead. Since client wasn't able to cash the check, our local processing partner had to void it and move funds for wire, which unfortunately took a while to complete due to their internal procedures. This is now fully solved, however, and we are proceeding with payment.

Our apologies for the inconveniences.



Erica Heiny United States
posted on February 18, 2016.

Received wire transfer today! Thank you!

posted on February 18, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.