Ag Awards

Star Games Casino don't pay

Complaint Info
Disputed casino Star Games Casino
Reason Declined payment
Posted on May 16, 2014

Dear all,

Before 7 months i won 2600 euro and when i did the withdrawal they closed my account and they will not pay me because they told me that i had 2 accounts, but the other one is for my GF, they promised me to pay me the amount after 6 months that is mean on 08.12.2013,i send them many emails and they reply with the below:

(( Dear Sir,

due to some violation of our terms and conditions and suspicious deposits we had to keep your unrightfully earned winnings.

Your deposits were paid out excluding a cancellation fee of €4,-. You are not allowed to use our platform anymore.

We kindly ask for your understanding.

Kind regards

The Support Team )))

Please Take care from this casino, they are just cheaters

keep away from this Casino!

what can i do with them now?



Posted on July 25, 2017

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on July 25, 2017

Hi hamo0014,

The reason why you were blocked form our site was due to a serious breach in our General Terms and Conditions (GTC) (please see: D. Conditions of participation and G. Misconduct). Your deposited amount was refunded to you upon closure of your account, winnings were kept.

Proof of the above has been provided to AskGamblers.
Kind regards,
StarGames Support Team

Posted on July 25, 2017

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Star Games Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term #D.2

"2. The player warrants and represents, at all times, not to:
... already be registered on our website with an active account"

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body responsible for Star Games Casino.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

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